Affirm experienced a major incident on April 24, 2024 affecting Canada, lasting 27m. The incident has been resolved; the full update timeline is below.
Affected components
Canada
Update timeline
- investigating Apr 24, 2024, 04:42 PM UTC
We are currently experiencing elevated level of errors that are affecting loan services, and we are investigating the issue. We will provide additional updates as we know more.
- identified Apr 24, 2024, 04:54 PM UTC
We have identified the cause and are continuing to work on a fix for the checkout disruption. We will provide more updates as they come along.
- monitoring Apr 24, 2024, 05:03 PM UTC
We have implemented a fix and have seen a recovery in our loan services. We will continue to monitor the situation to ensure that our systems are fully operational.
- resolved Apr 24, 2024, 05:09 PM UTC
Our team has deployed a fix and have seen the errors subside. All services are now functioning as expected.