Affirm experienced a major incident on June 21, 2024 affecting US and US and 1 more component, lasting 2h 40m. The incident has been resolved; the full update timeline is below.
Affected components
USUSUSUSUSUSUS - Shopify Payments AppUSUS - Shop Pay InstallmentsUS - BigCommerce
Update timeline
- investigating Jun 21, 2024, 04:21 PM UTC
We are aware of an issue where our Checkout Service and Affirm Card in the US is impacted. Our team is currently investigating, and we will provide additional updates as soon as possible.
- investigating Jun 21, 2024, 04:28 PM UTC
We are continuing to investigate this issue.
- investigating Jun 21, 2024, 04:45 PM UTC
We are continuing to investigate this issue.
- identified Jun 21, 2024, 05:20 PM UTC
We've identified the root cause of the issue and our team is implementing a fix.
- monitoring Jun 21, 2024, 06:12 PM UTC
We've implemented the fix and we are seeing recovery of our Services. We are closely monitoring it.
- monitoring Jun 21, 2024, 07:00 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 21, 2024, 07:01 PM UTC
The incident is resolved.