Affirm incident

SMS network issues causing authentication failures for consumers

Notice Resolved View vendor source →

Affirm experienced a notice incident on July 3, 2024, lasting 6h 57m. The incident has been resolved; the full update timeline is below.

Started
Jul 03, 2024, 06:29 AM UTC
Resolved
Jul 03, 2024, 01:26 PM UTC
Duration
6h 57m
Detected by Pingoru
Jul 03, 2024, 06:29 AM UTC

Update timeline

  1. investigating Jul 03, 2024, 06:29 AM UTC

    Our team is aware of elevated failure rates on authentication due to SMS PIN delivery failures. This appears to be related to carrier network degradation. We believe users are able to retry and successfully authenticate.

  2. monitoring Jul 03, 2024, 06:40 AM UTC

    SMS failure rates have normalized, and authentication rates are back to normal. Our team is continuing to monitor.

  3. resolved Jul 03, 2024, 01:26 PM UTC

    This incident has been resolved.