Affirm experienced a major incident on August 1, 2024 affecting US and US, lasting 14m. The incident has been resolved; the full update timeline is below.
Affected components
USUS
Update timeline
- investigating Aug 01, 2024, 04:10 AM UTC
We are investigating a disruption to our authentication service and are currently attempting to locate the root cause and fix the issue. This is impacting customers as they attempt to log in to view their account or check out with Affirm.
- identified Aug 01, 2024, 04:15 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 01, 2024, 04:22 AM UTC
A fix has been implemented and we have seen a recovery. We are monitoring the results.
- resolved Aug 01, 2024, 04:25 AM UTC
This incident has been resolved.