Affirm incident

Customers are unable to reach Canada customer service number

Critical Resolved View vendor source →

Affirm experienced a critical incident on August 6, 2024, lasting 1h 9m. The incident has been resolved; the full update timeline is below.

Started
Aug 06, 2024, 03:54 PM UTC
Resolved
Aug 06, 2024, 05:04 PM UTC
Duration
1h 9m
Detected by Pingoru
Aug 06, 2024, 03:54 PM UTC

Update timeline

  1. investigating Aug 06, 2024, 03:54 PM UTC

    We are currently investigating the issue.

  2. identified Aug 06, 2024, 04:02 PM UTC

    We have identified the cause and are continuing to work on a fix for the customer service call center disruption.

  3. resolved Aug 06, 2024, 05:04 PM UTC

    All services are now functioning as expected.