Affirm incident
Increased latency and errors across some services
Affirm experienced a minor incident on August 19, 2024 affecting US and US and 1 more component, lasting 1h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 19, 2024, 08:01 PM UTC
We are currently investigating this issue.
- investigating Aug 19, 2024, 08:14 PM UTC
Starting at around 12:30p PST, we saw an increase an errors and latency across some of our services. We see that services that customers use to repay loans are affected, mainly within the Affirm mobile apps. We also see increased latencies on some endpoints related to our checkout flow. Lastly, we see that some instances of the Transactions API are experiencing latency and degradation. We are exploring options to mitigate the issue as soon as possible.
- investigating Aug 19, 2024, 08:32 PM UTC
We are seeing a partial outage as well with our checkout and pre qualification services. We are continuing to investigate and working towards mitigation.
- monitoring Aug 19, 2024, 08:51 PM UTC
All systems are operational. We are continuing to monitor for stability.
- resolved Aug 19, 2024, 09:14 PM UTC
This incident has been resolved.