Affirm experienced a critical incident on November 25, 2024 affecting US and US and 1 more component, lasting 8h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 25, 2024, 08:28 PM UTC
Our teams have identified an increase in errors across Affirm services that are impacting checkouts. We are working on identifying the root cause of the issue to mitigate the impact. We will update as soon as possible.
- investigating Nov 25, 2024, 08:59 PM UTC
We are still working on identifying the root cause of the issue and mitigating the issue. We will update as soon as possible.
- identified Nov 25, 2024, 09:30 PM UTC
Our teams have identified the issue and are working on implementing fixes to mitigate the issue.
- identified Nov 25, 2024, 09:38 PM UTC
Our teams have implemented a fix and are monitoring to see if services recover.
- identified Nov 25, 2024, 09:59 PM UTC
Our services are still impacted. We are working on additional mitigation methods to restore service.
- identified Nov 25, 2024, 10:35 PM UTC
The root cause is related to excessive traffic on our backend database. Our teams are working on relieving the load on our database. We are implementing a fix to cause temporary relief that will allow recovery to occur.
- identified Nov 25, 2024, 11:13 PM UTC
We're monitoring the effects of a change our teams just implemented. We will update on next steps as soon as possible.
- identified Nov 25, 2024, 11:20 PM UTC
The recent update has resulted in Shop Pay Installments availability to drop substantially. We will update as soon as possible.
- identified Nov 25, 2024, 11:27 PM UTC
We are continuing to work on a fix for this issue.
- identified Nov 26, 2024, 12:40 AM UTC
Affirm's end to end conversion rate has dropped sharply due to increased error rates. We are continuing to work on identifying a solution to mitigate this issue.
- identified Nov 26, 2024, 01:37 AM UTC
Affirm is still experiencing degraded service and high error rates. We are continuing to work on identifying a solution to mitigate this issue.
- identified Nov 26, 2024, 02:53 AM UTC
We are performing a controlled recovery and expect resolution in about 1 hour.
- identified Nov 26, 2024, 04:01 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Nov 26, 2024, 04:03 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 26, 2024, 04:52 AM UTC
The issue has been resolved and all services have been restored to full functionality.