Affinity incident

Service disruption impacting iOS Mobile App Users

Minor Resolved View vendor source →

Affinity experienced a minor incident on October 29, 2024 affecting CRM, lasting 19h 44m. The incident has been resolved; the full update timeline is below.

Started
Oct 29, 2024, 12:54 AM UTC
Resolved
Oct 29, 2024, 08:39 PM UTC
Duration
19h 44m
Detected by Pingoru
Oct 29, 2024, 12:54 AM UTC

Affected components

CRM

Update timeline

  1. investigating Oct 29, 2024, 12:54 AM UTC

    Some users of the iOS mobile app version 5.9.1 may be experiencing issues with logging in and using the service. Our team is actively working to resolve this, and we will provide an update as soon as possible.

  2. identified Oct 29, 2024, 03:08 AM UTC

    We have identified the issue and are actively working on implementing a fix. For iOS app users currently on version 5.9.1, we suggest using the desktop version of Affinity until the new version is available in the App Store. We sincerely apologize for any inconvenience this may have caused.

  3. resolved Oct 29, 2024, 08:39 PM UTC

    The issue has been resolved. Customers currently using iOS mobile app version 5.9.1 will need to upgrade to version 5.10.0. We sincerely apologize for any inconvenience this may have caused.