Is AEserver Down Right Now? Live AEserver Status & Outages | IsDown Outage History

Started Jul 02, 2026, 04:15 AM UTC· resolved Jul 02, 2026, 10:11 AM UTC

1. investigating Jul 02, 2026, 04:15 AM UTC

   We are aware of an ongoing hardware-related issue affecting node Dubai81. Our engineering team is actively investigating the root cause and working to restore normal service as quickly as possible. We understand the impact this may have and appreciate your patience while we work to resolve the issue. We will provide further updates as more information becomes available.

2. identified Jul 02, 2026, 07:14 AM UTC

   The data center engineers identified an issue with one of the server's physical components that will require a replacement. We are working on a solution and implementing it as soon as possible.

3. resolved Jul 02, 2026, 10:11 AM UTC

   Our engineering team has successfully replaced the faulty hardware component on node Dubai81. All services have been restored and are confirmed to be operating within normal parameters. We are continuing to monitor the node closely to ensure ongoing stability. We sincerely apologize for the disruption this caused and thank you for your patience while we addressed this hardware failure.

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Started Apr 28, 2026, 08:15 PM UTC· resolved Apr 30, 2026, 12:41 PM UTC

1. monitoring Apr 28, 2026, 08:15 PM UTC

   We are currently monitoring a global security-related event affecting cPanel & WHM login access. cPanel has published an official security update (https://support.cpanel.net/hc/en-us/articles/40073787579671-cPanel-WHM-Security-Update-04-28-2026) confirming that a security issue was identified in cPanel software relating to various authentication paths. cPanel has also released patched versions for supported cPanel & WHM releases in the last few hours. As a precaution, several datacenters and hosting providers worldwide have temporarily restricted or filtered access to certain cPanel and WHM login ports while updates and security controls are being applied. This may temporarily affect access to cPanel from the AEserver Client Area, including Single Sign-On. Service Impact: Websites, email services, DNS, databases, and hosted services REMAIN OPERATIONAL - THERE IS NO DOWNTIME. This incident affects login access to the cPanel / WHM interface only. It does not mean that your website, hosting account, files, email, or database are offline. Possible Symptoms: Some customers may experience: cPanel login failure from the AEserver Client Area Single Sign-On not opening cPanel Timeout or connection errors when opening cPanel or WHM Intermittent access depending on location, network, ISP, or datacenter routing Current Action by AEserver: Our technical team is actively reviewing all affected systems, applying vendor-recommended updates where applicable, and monitoring access restrictions across our hosting infrastructure. Where required, we are also coordinating with upstream datacenter and network providers, as some access restrictions may be applied outside AEserver’s direct network layer. Workaround: If access through the AEserver Client Area does not work, please try accessing cPanel directly using one of the following methods: https://yourdomain.com:2083 or https://cpanel.yourdomain.com Please use the cPanel username and password provided in your original hosting activation email titled “Your hosting is ready”. For WHM access, VPS or reseller users may try: https://yourserverhostname:2087 or https://yourserverip:2087 P.S If you do not have the login credentials, please contact support team via a ticket and they will generate a new set of login credentials. Important Security Reminder: Please only log in using official AEserver or your own domain/server cPanel links. Do not enter your cPanel password on links received from unknown sources, social media posts, or third-party messages. Expected Resolution: There is no confirmed universal resolution time yet, as access may depend on vendor patches, local server update status, and upstream datacenter restrictions. We are monitoring the situation closely and will update this status page once access has fully normalized. Next Update: We will continue to update this incident as more verified information becomes available.

2. monitoring Apr 29, 2026, 05:28 PM UTC

   cPanel patches have been deployed across all eligible servers. As mitigation measures are now in place for the majority of systems, we have lifted the temporary network-level blocks that were implemented to prevent unauthorized access. We strongly recommend that all customers update to the latest version of cPanel & WHM as soon as possible to ensure full protection against this vulnerability. For servers not eligible for the patch, we will be reaching out shortly with guidance on what options are available to secure your environment. We will continue to closely monitor the situation and take any additional steps necessary to maintain system security and stability. If you need assistance with updating cPanel or have any concerns, please contact our Support team.

3. resolved Apr 30, 2026, 12:41 PM UTC

   This incident has been resolved.

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Started Dec 26, 2025, 07:53 AM UTC· resolved Apr 29, 2026, 10:28 AM UTC

1. monitoring Jan 09, 2026, 07:53 AM UTC

   As part of our growth and scaling strategy, we are performing system maintenance to migrate our cloud platform to a new backend system as part of immediate system enhancement works. This action is required to address platform stability and performance concerns and to ensure continued service reliability. The migration will also enable a broader selection of supported OS templates and additional improvements over the long term. During this emergency maintenance window, temporary service interruptions and downtime may occur. In some cases, customers will be required to complete manual actions (such as validation steps, configuration updates, or service restarts) to finalize the migration successfully. We appreciate your cooperation and timely response to any instructions shared by our team. Downtime & Credits: As this activity is classified as emergency maintenance, downtime credits may not apply during the maintenance window. However, we remain committed to fairness. Any unusually complex or exceptional cases can be reviewed case-by-case upon request. Unsupported / EOL Operating Systems: Instances running old or end-of-life (EOL) operating systems may not be eligible for migration due to security and compatibility risks. Affected customers will be contacted and provided a timeframe to upgrade to a supported OS. If no action is taken within the given period, we may be unable to migrate the service, which could eventually result in the instance going offline.

2. monitoring Jan 09, 2026, 08:00 AM UTC

   Majority of the tenants have been migrated to the new platform while we are still working on manually moving a few of the affected clients with more complex networking and OS setup.

3. monitoring Feb 20, 2026, 06:42 AM UTC

   We are continuing to monitor for any further issues.

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Started Jul 25, 2025, 06:47 PM UTC· resolved Jul 25, 2025, 09:38 PM UTC

1. investigating Jul 25, 2025, 06:47 PM UTC

   We are currently aware of an issue affecting some websites where the following error message is displayed: "Misdirected Request — The client needs a new connection for this request as the requested host name does not match the Server Name Indication (SNI) in use for this connection." Our technical team is actively investigating the root cause and working on a resolution. We will continue to provide updates as we learn more. We appreciate your patience and understanding.

2. identified Jul 25, 2025, 08:17 PM UTC

   cPanel has recently shipped Apache update (2.4.64), which introduced an SSL/TLS proxying regression (SNI conflicts) with Nginx (and probably other third-party proxy services). The current version in the affected servers is 2.4.64-1 rpm -qa | grep ea-apache24 ea-apache24-2.4.64-1.el8.cloudlinux.x86_64 To rectify this, cPanel had republished patches 2.4.64-2 and 2.4.64-3 to fix it. The fix is being implemented at this moment.

3. resolved Jul 25, 2025, 09:38 PM UTC

   Our team has deployed the patch from cPanel. The corrective changes have been applied, and all affected websites should now be loading normally. If you are still experiencing issues, please clear your browser cache and try again, or contact our support team. Thank you for your patience while we worked to resolve this.

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Started Jul 04, 2025, 07:51 AM UTC· resolved Jul 04, 2025, 11:55 PM UTC

1. identified Jul 04, 2025, 07:51 AM UTC

   DNS Management Partial Outage Scope: DNS record updates and saves for domains using our internal name servers (dns1.aeserver.com, dns2.aeserver.com, dns3.aeserver.com) are currently failing. Cause: Our backend DNS provider is experiencing service issues that prevent commit-through of new or modified records. Impact: Affected: Attempts to add, modify, or delete DNS records will not persist. Unaffected: Existing DNS resolution continues to function normally. Current Status: Provider is aware of the problem and actively working on a remediation. Next Update: We’ll post another status update as soon as we have more information or the issue is resolved.

2. monitoring Jul 04, 2025, 06:03 PM UTC

   A fix has been implemented and we are watching the effect on the DNS system.

3. monitoring Jul 04, 2025, 11:54 PM UTC

   We are continuing to monitor for any further issues.

4. resolved Jul 04, 2025, 11:55 PM UTC

   This incident has been resolved.

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Started May 20, 2025, 05:45 AM UTC· resolved May 20, 2025, 08:24 AM UTC

1. investigating May 20, 2025, 05:45 AM UTC

   We are currently investigating a server issue that is causing unusually high load, which may result in delayed email delivery, limited email access, and occasional website downtime. Our technical team is actively working to troubleshoot and resolve the issue as quickly as possible. We sincerely appreciate your patience and understanding during this time.

2. identified May 20, 2025, 07:41 AM UTC

   The issue has been identified and a fix is being implemented.

3. resolved May 20, 2025, 08:24 AM UTC

   This incident has been resolved.

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