Aeries Software incident

Reports of latency and slowness for some customers

Minor Resolved View vendor source →

Aeries Software experienced a minor incident on December 18, 2025 affecting AWS CA, lasting 3h 20m. The incident has been resolved; the full update timeline is below.

Started
Dec 18, 2025, 06:14 PM UTC
Resolved
Dec 18, 2025, 09:35 PM UTC
Duration
3h 20m
Detected by Pingoru
Dec 18, 2025, 06:14 PM UTC

Affected components

AWS CA

Update timeline

  1. investigating Dec 18, 2025, 06:14 PM UTC

    We are currently investigating this issue.

  2. identified Dec 18, 2025, 06:19 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 18, 2025, 06:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 18, 2025, 09:35 PM UTC

    This incident has been resolved.