AdvaPACS experienced a minor incident on April 14, 2026 affecting AdvaPACS Platform, lasting 6h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 14, 2026, 03:14 AM UTC
We are currently investigating reports of AdvaPACS responding slowly in the Singapore region.
- identified Apr 14, 2026, 03:26 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 14, 2026, 03:38 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Apr 14, 2026, 03:39 AM UTC
We are continuing to monitor for any further issues.
- monitoring Apr 14, 2026, 09:33 AM UTC
After a long period of monitoring, we have seen no further occurrences of the issue in the database. We have applied a number of further safeguards to prevent one customer generating load affecting other customers. We will be working over the coming days to deploy additional guardrails to strengthen this protection. We thank you for your patience and understanding as we worked through this issue.
- resolved Apr 14, 2026, 09:34 AM UTC
This incident has been resolved.