AdvaPACS incident

Service degraded in Singapore region

Minor Resolved View vendor source →
Started
Mar 28, 2026, 01:38 AM UTC
Resolved
Mar 28, 2026, 03:21 AM UTC
Duration
1h 42m
Detected by Pingoru
Mar 28, 2026, 01:38 AM UTC

Affected components

AdvaPACS PlatformMedDream ViewereUnity ViewerDICOMweb APIFHIR APIFHIRcast Hub

Update timeline

  1. investigating Mar 28, 2026, 01:38 AM UTC

    We are currently investigating reports of AdvaPACS responding slowly in the Singapore region.

  2. identified Mar 28, 2026, 01:48 AM UTC

    An issue has been identified due to high customer load. We are scaling resources to provide extra capacity.

  3. monitoring Mar 28, 2026, 02:22 AM UTC

    The infrastructure has now scaled, and we have seen load return to normal levels. We will continue to monitor.

  4. monitoring Mar 28, 2026, 02:22 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Mar 28, 2026, 03:21 AM UTC

    This incident has been resolved.

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