AdvaPACS Outage History

AdvaPACS is up right now

AdvaPACS had 11 outages in the last 2 years totaling 130h 6m of downtime — averaging 0.5 incidents per month.

There were 11 AdvaPACS outages since June 3, 2025 totaling 130h 6m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.advapacs.com

Notice May 28, 2026

eUnity Service Degradation in MYS

Detected by Pingoru
May 28, 2026, 04:39 AM UTC
Resolved
May 28, 2026, 10:13 AM UTC
Duration
5h 33m
Affected: eUnity Viewer
Timeline · 3 updates
  1. investigating May 28, 2026, 04:39 AM UTC

    We are currently investigating this issue.

  2. investigating May 28, 2026, 04:45 AM UTC

    We are continuing to investigate this issue.

  3. resolved May 28, 2026, 10:13 AM UTC

    We have increased the resources available to the eUnity servers and after a period of monitoring have not observed a recurrence of the issue.

Read the full incident report →

Critical April 29, 2026

[AUS] eUnity unavailable

Detected by Pingoru
Apr 29, 2026, 09:47 AM UTC
Resolved
Apr 29, 2026, 10:03 AM UTC
Duration
15m
Affected: eUnity Viewer
Timeline · 2 updates
  1. investigating Apr 29, 2026, 09:56 AM UTC

    We are currently investigating eUnity being unavailable in the AUS region.

  2. resolved Apr 29, 2026, 10:03 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 23, 2026

Connectivity issues experienced at eUnity in US region

Detected by Pingoru
Apr 23, 2026, 05:07 PM UTC
Resolved
Apr 23, 2026, 05:10 PM UTC
Duration
2m
Affected: eUnity Viewer
Timeline · 2 updates
  1. investigating Apr 23, 2026, 05:07 PM UTC

    A small percentage of incoming traffic is experiencing intermittent connectivity issues with our system. We are looking into the issue.

  2. resolved Apr 23, 2026, 05:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 14, 2026

Service degraded in Singapore region

Detected by Pingoru
Apr 14, 2026, 03:14 AM UTC
Resolved
Apr 14, 2026, 09:34 AM UTC
Duration
6h 19m
Affected: AdvaPACS Platform
Timeline · 6 updates
  1. investigating Apr 14, 2026, 03:14 AM UTC

    We are currently investigating reports of AdvaPACS responding slowly in the Singapore region.

  2. identified Apr 14, 2026, 03:26 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 14, 2026, 03:38 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Apr 14, 2026, 03:39 AM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Apr 14, 2026, 09:33 AM UTC

    After a long period of monitoring, we have seen no further occurrences of the issue in the database. We have applied a number of further safeguards to prevent one customer generating load affecting other customers. We will be working over the coming days to deploy additional guardrails to strengthen this protection. We thank you for your patience and understanding as we worked through this issue.

  6. resolved Apr 14, 2026, 09:34 AM UTC

    This incident has been resolved.

Read the full incident report →

Major April 2, 2026

Elevated API Errors - AdvaPACS Singapore

Detected by Pingoru
Apr 02, 2026, 10:51 AM UTC
Resolved
Apr 06, 2026, 10:44 PM UTC
Duration
4d 11h
Affected: AdvaPACS Platform
Timeline · 3 updates
  1. investigating Apr 02, 2026, 10:51 AM UTC

    We're experiencing an elevated level of API errors and are currently looking into the issue.

  2. monitoring Apr 02, 2026, 11:10 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 06, 2026, 10:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 19, 2026

eUnity Degraded Performance

Detected by Pingoru
Mar 19, 2026, 09:09 AM UTC
Resolved
Mar 19, 2026, 01:00 AM UTC
Duration
Timeline · 1 update
  1. resolved Mar 19, 2026, 09:09 AM UTC

    We are currently experiencing degraded performance with the eUnity viewer, which may result in slower-than-normal image loading times. Our team is actively investigating and working to resolve the issue as quickly as possible. We apologize for the inconvenience and appreciate your patience.

Read the full incident report →

Minor March 13, 2026

RADPAIR Service Disruption in All Regions

Detected by Pingoru
Mar 13, 2026, 02:41 AM UTC
Resolved
Mar 13, 2026, 04:28 AM UTC
Duration
1h 47m
Affected: RADPAIR
Timeline · 3 updates
  1. investigating Mar 13, 2026, 02:41 AM UTC

    We are currently investigating this issue.

  2. identified Mar 13, 2026, 02:44 AM UTC

    The issue has now been identified with RADPAIR's API and has been escalated to their team for investigation.

  3. resolved Mar 13, 2026, 04:28 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 26, 2026

eUnity Service Disruption in SGP Region

Detected by Pingoru
Jan 26, 2026, 02:00 AM UTC
Resolved
Jan 26, 2026, 02:00 AM UTC
Duration
Timeline · 1 update
  1. resolved Jan 26, 2026, 04:14 AM UTC

    eUnity services in the Singapore (SGP) region have been restored. The 503 errors have been resolved and the service is now operating normally. We apologize for any inconvenience caused during this outage.

Read the full incident report →

Minor November 9, 2025

Connectivity issues experienced at eUnity in HK region

Detected by Pingoru
Nov 09, 2025, 11:19 AM UTC
Resolved
Nov 09, 2025, 07:24 PM UTC
Duration
8h 5m
Affected: eUnity Viewer
Timeline · 2 updates
  1. investigating Nov 09, 2025, 11:19 AM UTC

    A small percentage of incoming traffic is experiencing intermittent connectivity issues with our system. We are looking into the issue.

  2. resolved Nov 09, 2025, 07:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 23, 2025

Connectivity issues experienced at Meddream in HK region

Detected by Pingoru
Sep 23, 2025, 07:59 AM UTC
Resolved
Sep 23, 2025, 08:05 AM UTC
Duration
5m
Affected: MedDream Viewer
Timeline · 2 updates
  1. investigating Sep 23, 2025, 07:59 AM UTC

    A small percentage of incoming traffic is experiencing intermittent connectivity issues with our system. We are looking into the issue.

  2. resolved Sep 23, 2025, 08:05 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 26, 2025

Connectivity issues experienced at Meddream in AU region

Detected by Pingoru
Aug 26, 2025, 12:50 AM UTC
Resolved
Aug 26, 2025, 12:55 AM UTC
Duration
4m
Affected: MedDream Viewer
Timeline · 2 updates
  1. investigating Aug 26, 2025, 12:50 AM UTC

    A small percentage of incoming traffic is experiencing intermittent connectivity issues with our system. We are looking into the issue.

  2. resolved Aug 26, 2025, 12:55 AM UTC

    This incident has been resolved.

Read the full incident report →