AdvaPACS had 18 outages in the last 2 years totaling 210h 8m of downtime — averaging 0.7 incidents per month.
There were 18 AdvaPACS outages since October 15, 2025 totaling 210h 8m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
An issue has been found with our email distribution partner. Their team are aware of the issue and investigating the cause.
This incident has been resolved.
We are currently investigating this issue.
RADPAIR has confirmed an issue affecting multiple customers and are investigating the issue.
This incident has been resolved.
We are currently investigating an issue regarding loading speeds for eUnity in the AUS region.
This incident has been resolved.
We are currently investigating an issue affecting the UI within AdvaPACS.
This incident has been resolved.
A small percentage of incoming traffic is experiencing intermittent connectivity issues with our system. We are looking into the issue.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
We have increased the resources available to the eUnity servers and after a period of monitoring have not observed a recurrence of the issue.
We are currently investigating eUnity being unavailable in the AUS region.
This incident has been resolved.
We are currently investigating reports of AdvaPACS responding slowly in the Singapore region.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
After a long period of monitoring, we have seen no further occurrences of the issue in the database. We have applied a number of further safeguards to prevent one customer generating load affecting other customers. We will be working over the coming days to deploy additional guardrails to strengthen this protection. We thank you for your patience and understanding as we worked through this issue.
This incident has been resolved.
We're experiencing an elevated level of API errors and are currently looking into the issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing degraded performance with the eUnity viewer, which may result in slower-than-normal image loading times. Our team is actively investigating and working to resolve the issue as quickly as possible. We apologize for the inconvenience and appreciate your patience.
We are currently investigating this issue.
The issue has now been identified with RADPAIR's API and has been escalated to their team for investigation.
This incident has been resolved.
eUnity services in the Singapore (SGP) region have been restored. The 503 errors have been resolved and the service is now operating normally. We apologize for any inconvenience caused during this outage.
A small percentage of incoming traffic is experiencing intermittent connectivity issues with our system. We are looking into the issue.
This incident has been resolved.