AdvaPACS Outage History
AdvaPACS is up right nowPingoru has recorded 50 incidents for AdvaPACS: 27 in the last 12 months and 4 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 5 | 115 of 720 (16%) |
| May 2026 | 1 | 6 of 744 (1%) |
| June 2026 | 5 | 4 of 720 (1%) |
| July 2026 | 2 | 1 of 744 (0%) |
| August 2026 | 3 | 75 of 744 (10%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 517 (0%) |
Incidents, newest first
Critical August 28, 2026 eUnity Outage in AUS Region 2d 16h eUnity Viewer
Started Aug 28, 2026, 05:02 AM UTC· resolved Aug 30, 2026, 09:13 PM UTC
- investigating Aug 28, 2026, 05:02 AM UTC
We are currently investigating this issue.
- monitoring Aug 28, 2026, 05:12 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 30, 2026, 09:13 PM UTC
This incident has been resolved.
Major August 17, 2026 Service Disruption in AUS Region 9h 56m AdvaPACS Platform
Started Aug 17, 2026, 11:40 PM UTC· resolved Aug 18, 2026, 09:36 AM UTC
- investigating Aug 17, 2026, 11:40 PM UTC
We are currently investigating this issue.
- monitoring Aug 18, 2026, 01:36 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 18, 2026, 09:36 AM UTC
This incident has been resolved.
Major August 1, 2026 Email Distribution Outage in All Regions 1h 2m Patient Portal
Started Aug 01, 2026, 01:32 AM UTC· resolved Aug 01, 2026, 02:34 AM UTC
- identified Aug 01, 2026, 01:32 AM UTC
An issue has been found with our email distribution partner. Their team are aware of the issue and investigating the cause.
- resolved Aug 01, 2026, 02:34 AM UTC
This incident has been resolved.
Major July 29, 2026 RADPAIR Service Degradation in All Regions 24m RADPAIR
Started Jul 29, 2026, 09:33 PM UTC· resolved Jul 29, 2026, 09:57 PM UTC
- investigating Jul 29, 2026, 09:33 PM UTC
We are currently investigating this issue.
- identified Jul 29, 2026, 09:43 PM UTC
RADPAIR has confirmed an issue affecting multiple customers and are investigating the issue.
- resolved Jul 29, 2026, 09:57 PM UTC
This incident has been resolved.
Notice July 24, 2026 eUnity Service Degradation in AUS 18m eUnity Viewer
Started Jul 24, 2026, 12:01 AM UTC· resolved Jul 24, 2026, 12:19 AM UTC
- investigating Jul 24, 2026, 12:01 AM UTC
We are currently investigating an issue regarding loading speeds for eUnity in the AUS region.
- resolved Jul 24, 2026, 12:19 AM UTC
This incident has been resolved.
Major June 22, 2026 Service Disruption in All Regions 1m AdvaPACS Platform, AdvaPACS Platform, AdvaPACS Platform, AdvaPACS Platform and 3 more
Started Jun 22, 2026, 10:58 PM UTC· resolved Jun 22, 2026, 10:59 PM UTC
- investigating Jun 22, 2026, 10:58 PM UTC
We are currently investigating an issue affecting the UI within AdvaPACS.
- resolved Jun 22, 2026, 10:59 PM UTC
This incident has been resolved.
Major June 11, 2026 Intermittent connectivity issues to AdvaPACS tenants in the Canada (can1) region 44m
Started Jun 11, 2026, 02:30 PM UTC· resolved Jun 11, 2026, 03:14 PM UTC
- resolved Jun 11, 2026, 11:32 PM UTC
AdvaPACS users with tenants located in the Canada (can1) region will have experienced intermittent connection timeouts when trying to access AdvaPACS.
- postmortem Jun 12, 2026, 08:20 AM UTC
### Summary Between 14:32 UTC and 15:14 UTC, AdvaPACS users in the Canada region experienced intermittent connection timeouts when accessing the platform. During this window, image uploads, downloads, and viewing functionality were unavailable or unreliable. The issue was caused by a failure in a core infrastructure routing component responsible for directing incoming traffic to the appropriate AdvaPACS services. The component exhausted its available memory under heavy concurrent upload load, causing it to crash and restart repeatedly. Service was fully restored at 15:14 UTC and has remained stable since. ### What Happened Due to the routing component being deprecated by the organization that supported it, AdvaPACS has been migrating to a newer and more capable traffic routing layer. This new component had been successfully deployed and validated across multiple smaller regions over several weeks prior to being promoted to larger regions, including Canada. Under the higher volume and concurrency of the Canada region, the routing component's in-memory request buffering exceeded its allocated resources. This caused repeated crashes, during which all in-flight requests were dropped and users experienced connection timeouts. ### Impact * Users in the Canada region were unable to reliably access AdvaPACS for approximately 42 minutes. * Image uploads, downloads, and viewing were affected. * No data loss occurred as a result of this incident. ### Resolution Once the issue was identified, the engineering team determined the root cause was memory exhaustion in the routing layer. Resource allocations were increased to stabilise the component, and service was restored. ### Preventive Measures We have identified the following actions to prevent recurrence: 1. **Enhanced monitoring and alerting** — Dedicated monitoring and automated alerting are being implemented for the routing component to ensure rapid detection and response to any future resource pressure. 2. **Disk-based request buffering** — The routing component is being tuned to offload more request buffering to disk rather than holding entire request bodies in memory. This eliminates the risk of memory exhaustion under heavy upload concurrency. ### Current Status All services in the Canada region are operating normally. The preventive measures listed above are actively being implemented and are expected to be completed shortly.
Minor June 9, 2026 Connectivity issues experienced at eUnity in US region 3m eUnity Viewer
Started Jun 09, 2026, 04:43 PM UTC· resolved Jun 09, 2026, 04:46 PM UTC
- investigating Jun 09, 2026, 04:43 PM UTC
A small percentage of incoming traffic is experiencing intermittent connectivity issues with our system. We are looking into the issue.
- resolved Jun 09, 2026, 04:46 PM UTC
This incident has been resolved.
Critical June 3, 2026 eUnity unavailable in AUS 1h 23m eUnity Viewer
Started Jun 03, 2026, 04:39 AM UTC· resolved Jun 03, 2026, 06:02 AM UTC
- identified Jun 03, 2026, 04:39 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 03, 2026, 04:52 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 03, 2026, 04:52 AM UTC
We are continuing to monitor for any further issues.
- resolved Jun 03, 2026, 06:02 AM UTC
This incident has been resolved.
Notice June 3, 2026 Service disruption in Singapore region 2h 54m AdvaPACS Platform
Started Jun 03, 2026, 03:08 AM UTC· resolved Jun 03, 2026, 06:02 AM UTC
- investigating Jun 03, 2026, 03:08 AM UTC
We are currently investigating this issue.
- monitoring Jun 03, 2026, 03:51 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 03, 2026, 06:02 AM UTC
This incident has been resolved.
Notice May 28, 2026 eUnity Service Degradation in MYS 5h 33m eUnity Viewer
Started May 28, 2026, 04:39 AM UTC· resolved May 28, 2026, 10:13 AM UTC
- investigating May 28, 2026, 04:39 AM UTC
We are currently investigating this issue.
- investigating May 28, 2026, 04:45 AM UTC
We are continuing to investigate this issue.
- resolved May 28, 2026, 10:13 AM UTC
We have increased the resources available to the eUnity servers and after a period of monitoring have not observed a recurrence of the issue.
Critical April 29, 2026 [AUS] eUnity unavailable 15m eUnity Viewer
Started Apr 29, 2026, 09:47 AM UTC· resolved Apr 29, 2026, 10:03 AM UTC
- investigating Apr 29, 2026, 09:56 AM UTC
We are currently investigating eUnity being unavailable in the AUS region.
- resolved Apr 29, 2026, 10:03 AM UTC
This incident has been resolved.
Minor April 14, 2026 Service degraded in Singapore region 6h 19m AdvaPACS Platform
Started Apr 14, 2026, 03:14 AM UTC· resolved Apr 14, 2026, 09:34 AM UTC
- investigating Apr 14, 2026, 03:14 AM UTC
We are currently investigating reports of AdvaPACS responding slowly in the Singapore region.
- identified Apr 14, 2026, 03:26 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 14, 2026, 03:38 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Apr 14, 2026, 03:39 AM UTC
We are continuing to monitor for any further issues.
- monitoring Apr 14, 2026, 09:33 AM UTC
After a long period of monitoring, we have seen no further occurrences of the issue in the database. We have applied a number of further safeguards to prevent one customer generating load affecting other customers. We will be working over the coming days to deploy additional guardrails to strengthen this protection. We thank you for your patience and understanding as we worked through this issue.
- resolved Apr 14, 2026, 09:34 AM UTC
This incident has been resolved.
Major April 2, 2026 Elevated API Errors - AdvaPACS Singapore 4d 11h AdvaPACS Platform
Started Apr 02, 2026, 10:51 AM UTC· resolved Apr 06, 2026, 10:44 PM UTC
- investigating Apr 02, 2026, 10:51 AM UTC
We're experiencing an elevated level of API errors and are currently looking into the issue.
- monitoring Apr 02, 2026, 11:10 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 06, 2026, 10:44 PM UTC
This incident has been resolved.
Minor March 19, 2026 eUnity Degraded Performance –
Started Mar 19, 2026, 01:00 AM UTC· resolved Mar 19, 2026, 01:00 AM UTC
- resolved Mar 19, 2026, 09:09 AM UTC
We are currently experiencing degraded performance with the eUnity viewer, which may result in slower-than-normal image loading times. Our team is actively investigating and working to resolve the issue as quickly as possible. We apologize for the inconvenience and appreciate your patience.
Minor March 13, 2026 RADPAIR Service Disruption in All Regions 1h 47m RADPAIR
Started Mar 13, 2026, 02:41 AM UTC· resolved Mar 13, 2026, 04:28 AM UTC
- investigating Mar 13, 2026, 02:41 AM UTC
We are currently investigating this issue.
- identified Mar 13, 2026, 02:44 AM UTC
The issue has now been identified with RADPAIR's API and has been escalated to their team for investigation.
- resolved Mar 13, 2026, 04:28 AM UTC
This incident has been resolved.
Critical January 26, 2026 eUnity Service Disruption in SGP Region –
Started Jan 26, 2026, 02:00 AM UTC· resolved Jan 26, 2026, 02:00 AM UTC
- resolved Jan 26, 2026, 04:14 AM UTC
eUnity services in the Singapore (SGP) region have been restored. The 503 errors have been resolved and the service is now operating normally. We apologize for any inconvenience caused during this outage.
Minor November 9, 2025 Connectivity issues experienced at eUnity in HK region 8h 5m eUnity Viewer
Started Nov 09, 2025, 11:19 AM UTC· resolved Nov 09, 2025, 07:24 PM UTC
- investigating Nov 09, 2025, 11:19 AM UTC
A small percentage of incoming traffic is experiencing intermittent connectivity issues with our system. We are looking into the issue.
- resolved Nov 09, 2025, 07:24 PM UTC
This incident has been resolved.
Minor September 23, 2025 Connectivity issues experienced at Meddream in HK region 5m MedDream Viewer
Started Sep 23, 2025, 07:59 AM UTC· resolved Sep 23, 2025, 08:05 AM UTC
- investigating Sep 23, 2025, 07:59 AM UTC
A small percentage of incoming traffic is experiencing intermittent connectivity issues with our system. We are looking into the issue.
- resolved Sep 23, 2025, 08:05 AM UTC
This incident has been resolved.
Minor August 26, 2025 Connectivity issues experienced at Meddream in AU region 4m MedDream Viewer
Started Aug 26, 2025, 12:50 AM UTC· resolved Aug 26, 2025, 12:55 AM UTC
- investigating Aug 26, 2025, 12:50 AM UTC
A small percentage of incoming traffic is experiencing intermittent connectivity issues with our system. We are looking into the issue.
- resolved Aug 26, 2025, 12:55 AM UTC
This incident has been resolved.