Admincontrol experienced a minor incident on October 10, 2023 affecting Electronic Signing and Norwegian BankID and 1 more component, lasting 6h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 10, 2023, 07:37 AM UTC
We have received reports of disturbances with electronic ID, affecting log in to the service. In the meantime, you may log in with your Admincontrol username and password. We will update this incident as soon as we have new information available.
- identified Oct 10, 2023, 07:50 AM UTC
The issue is caused by a service disruption at a third party provider who is working on resolving the issue. You can log in using your Admincontrol username and password. We will update this incident as soon as we have new information available.
- identified Oct 10, 2023, 08:30 AM UTC
Our provider are continuing to work on a fix for this issue.
- monitoring Oct 10, 2023, 08:59 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 10, 2023, 09:25 AM UTC
Success-rates have improved, and we are back in normal operations. We are continuing to monitor the situation.
- monitoring Oct 10, 2023, 09:34 AM UTC
Unfortunately our provider is still seeing failing transactions. They are continuing to implement mitigating actions.
- identified Oct 10, 2023, 11:07 AM UTC
Our provider are continuing working on resolving the issue.
- identified Oct 10, 2023, 12:29 PM UTC
Mitigating actions have been implemented by our provider, but the amount of re-try activity is causing further problems at the moment. Login with username and password is working as normal so we advise using this as a workaround until furher notice.
- monitoring Oct 10, 2023, 01:17 PM UTC
The issue looks to have stabilized, and we're seeing improvements. We will continue monitoring to ensure it keeps improving.
- monitoring Oct 10, 2023, 01:35 PM UTC
Our provider reports that the mitigating actions have had the desired effect and that traffic is at normal levels again. They are monitoring the situation closely to ensure that it stays this way.
- resolved Oct 10, 2023, 02:17 PM UTC
This incident has been resolved. We apologise for any inconvenience that this may have caused.