Admincontrol experienced a major incident on February 29, 2024 affecting Electronic Signing and Norwegian BankID and 1 more component, lasting 4h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 29, 2024, 04:02 PM UTC
We have received reports of disturbances with eID, affecting log in and electronic signing of documents in the service. In the meantime, you may log in with your Admincontrol username and password. We will update this incident as soon as we have new information available.
- identified Feb 29, 2024, 05:00 PM UTC
The issue is at a third party vendor. They are working on resolving the matter. We are monitoring the situation.
- identified Feb 29, 2024, 07:44 PM UTC
Our provider continues to diligently investigate the ongoing issue. Multiple mitigations have been attempted, and they are actively engaged in resolving the situation. We appreciate your patience as they work towards a resolution. We will provide further updates as soon as new information becomes available.
- monitoring Feb 29, 2024, 08:08 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 29, 2024, 08:49 PM UTC
This incident has been resolved.