Admincontrol experienced a major incident on March 1, 2024 affecting Norwegian BankID and Swedish BankID and 1 more component, lasting 9h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 01, 2024, 09:34 AM UTC
We have received reports of disturbances with eID, affecting log in and electronic signing of documents in the service. In the meantime, you may log in with your Admincontrol username and password. We will update this incident as soon as we have new information available.
- investigating Mar 01, 2024, 11:04 AM UTC
The issue is at a third party vendor. They are working on resolving the matter. We are monitoring the situation.
- investigating Mar 01, 2024, 01:20 PM UTC
Our provider has performed several mitigating actions and are actively investigating this issue. The issue is still being investigating and we are actively working to resolve this incident. We will provide further updates as soon as new information becomes available.
- monitoring Mar 01, 2024, 02:16 PM UTC
Our provider continues to investigate the root cause of intermittent issues impacting our services. Service levels have been restored to normal, and we're closely monitoring the situation.
- resolved Mar 01, 2024, 07:22 PM UTC
Mitigations have been implemented to stabilize the service, and service levels has been restored to normal. We are closely monitoring the situation.