Admincontrol experienced a major incident on April 23, 2024 affecting Electronic Signing, lasting 1h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 23, 2024, 02:12 PM UTC
We are currently experiencing problems with electronic signature in our application. This is affecting the possibility to sign documents. Creating and managing signature requests are working as normal. We are working with our signature provider to identify the root cause of the issue. We apologize for any inconvenience this may cause. We'll provide further updates as soon as more information becomes available. Thank you for your understanding.
- identified Apr 23, 2024, 02:25 PM UTC
Our provider has identified the root cause of the electronic signature issue and is currently working on implementing mitigating actions. While the problem persists, users may continue to experience difficulties signing documents
- monitoring Apr 23, 2024, 02:48 PM UTC
A fix have been implemented and we are seeing an improvement on the affected service. We are continuing to monitor the situation.
- resolved Apr 23, 2024, 03:55 PM UTC
This incident has been resolved.