Admincontrol incident
Checkout Process Failure in Data Room Web Shop
Admincontrol experienced a minor incident on May 7, 2024 affecting Webshop, lasting 5d 17h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 08, 2024, 08:21 AM UTC
We are currently experiencing issues with our Data Room web shop, specifically related to the checkout process. Users may encounter errors or failures when attempting to complete their purchases. We are actively working on resolving the issue and will provide updates as soon as possible. We apologise for any inconvenience this may cause.
- identified May 08, 2024, 12:36 PM UTC
The problem is related to our self-service license. We are working together with our vendor to resolve the issue. In the meantime, affected customers are redirected to a different webpage so that they can carry out their purchase.
- identified May 13, 2024, 06:55 AM UTC
We are continuing to work on a fix for this issue.
- resolved May 13, 2024, 07:45 AM UTC
This incident has been resolved.