Admincontrol experienced a major incident on May 23, 2024 affecting Customer service, lasting 4h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 23, 2024, 09:16 AM UTC
We are currently experiencing an incident affecting our Support contact center. Customers may be experiencing some calls not connecting to available agents. Our provider are currently investigating this issue as a priority. If you have an urgent request, please send us a mail to [email protected]
- identified May 23, 2024, 10:02 AM UTC
Our provider are continuing to investigate this issue. In the meantime, we have implemented a workaround and are seeing positive results from it. If you are unable to reach a support agent via phone, please send us an email to [email protected], and we will promptly assist you from there We apologise for any inconvenience that this may cause.
- monitoring May 23, 2024, 10:31 AM UTC
Our provider have performed mitigating actions and normal service has resumed. We will continue to monitor the service and will update you once the incident has been confirmed as resolved.
- resolved May 23, 2024, 01:37 PM UTC
This incident has been resolved.