Admincontrol experienced a minor incident on December 11, 2023 affecting E-mail providers and Notifications and 1 more component, lasting 4h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 11, 2023, 02:56 PM UTC
We are currently experiencing some delay in sending out e-mail notifications from the service. We are investigating the issue and apologise for the inconvenience this may cause you.
- identified Dec 11, 2023, 03:54 PM UTC
The issue has been identified to be caused by a third party provider. They are working on resolving the issue.
- identified Dec 11, 2023, 04:39 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 11, 2023, 05:23 PM UTC
Our provider have implemented a fix and are monitoring the results. There may still be some delay as the queue clears.
- monitoring Dec 11, 2023, 06:40 PM UTC
Our provider have implemented several fixes which are being monitored. We are seeing an improvement in the delivery rate however there are still some delays observed.
- resolved Dec 11, 2023, 07:25 PM UTC
This incident has been resolved.