Admincontrol incident
Support e-mail services - system disturbance
Admincontrol experienced a major incident on June 12, 2025 affecting Customer service, lasting 3h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 12, 2025, 02:19 PM UTC
We are currently experiencing delay in e-mail delivery to [email protected]. Investigations are ongoing and we will update this incident as soon as we have more information. We sincerely apologise for the inconvenience that this is causing. If your request is urgent please call us on +47 22 83 61 00.
- investigating Jun 12, 2025, 03:05 PM UTC
We are continuing to investigate the issue. If you are using our Web application you can submit a support ticket using the Contact support form.
- identified Jun 12, 2025, 03:32 PM UTC
The issue is caused by a service disruption at a 3rd party vendor. They are working on resolving the issue. We will post updates as soon as we have more information.
- monitoring Jun 12, 2025, 04:40 PM UTC
The 3rd party provider has implemented a fix, and the result seems promising. We will continue to monitor the situation.
- resolved Jun 12, 2025, 05:36 PM UTC
This incident has been resolved.