Admincontrol experienced a major incident on September 30, 2025 affecting E-mail providers and Notifications and 1 more component, lasting 6h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 30, 2025, 11:16 AM UTC
We are currently experiencing issues with sending email from the service. There is identified an issue with a third party provider causing emails not being sent. We will provide an update as soon as we have new information. We apologise for the inconvenience this issue may cause you.
- identified Sep 30, 2025, 11:38 AM UTC
Our third party are continuing working on a fix. Currently emails are processed with delay.
- monitoring Sep 30, 2025, 01:22 PM UTC
We are closely monitoring our providers efforts to resolve the issue. We are seeing a higher success rate and smaller delays than earlier.
- resolved Sep 30, 2025, 09:54 PM UTC
This incident has been resolved.