Adjust Outage History

Started Oct 20, 2026, 07:07 AM UTC· resolved Oct 20, 2026, 07:44 AM UTC

1. investigating Oct 20, 2026, 08:32 AM UTC

   We are currently investigating the issue, our engineering team is actively working on a resolution.

2. resolved Oct 20, 2026, 08:34 AM UTC

   This incident has been resolved.

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Started Oct 19, 2026, 03:23 PM UTC· resolved Oct 19, 2026, 03:50 PM UTC

1. investigating Oct 19, 2026, 03:41 PM UTC

   We are currently investigating an issue causing degraded dashboard performance.

2. investigating Oct 19, 2026, 03:41 PM UTC

   We are continuing to investigate this issue.

3. monitoring Oct 19, 2026, 03:52 PM UTC

   A fix has been deployed, and we are monitoring the results.

4. resolved Oct 19, 2026, 03:58 PM UTC

   This incident has been resolved.

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Started Oct 15, 2026, 01:00 AM UTC· resolved Oct 15, 2026, 01:00 AM UTC

1. resolved Oct 15, 2026, 09:33 AM UTC

   • Investigating We are investigating an issue causing delays in our dashboard email pipeline. As a result, users may experience delays or failures when receiving 2FA verification codes, password resets, and new-user invitations. • Identified We have identified a performance degradation with our third-party email provider that is causing a bottleneck in our email pipeline. Impacted emails are currently queued and will deliver as the pipeline clears. We are working closely with the provider to resolve the backlog. • Resolved (JST 13:10 UTC 4:10) The delivery delays impacting 2FA, password reset, and invitation emails have been fully resolved. Our third-party email provider has cleared the backlog, and all email services are operating normally.

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Started Oct 07, 2026, 10:55 AM UTC· resolved Oct 07, 2026, 11:35 AM UTC

1. investigating Oct 07, 2026, 11:20 AM UTC

   We are currently investigating the issue, our engineering team is actively working on a resolution.

2. monitoring Oct 07, 2026, 11:48 AM UTC

   A fix has been deployed, we're continuing to monitor.

3. resolved Oct 07, 2026, 12:59 PM UTC

   This incident has been resolved.

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Started Sep 10, 2026, 03:30 AM UTC· resolved Sep 10, 2026, 06:30 AM UTC

1. investigating Sep 10, 2026, 06:44 AM UTC

   We've received reports that in some environments TrueLink URLs lead users to the store instead of the installed apps. the team is investigating

2. resolved Sep 10, 2026, 06:57 AM UTC

   This incident has been resolved.

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Started Aug 15, 2026, 04:30 AM UTC· resolved Aug 15, 2026, 07:52 AM UTC

1. investigating Aug 15, 2026, 07:32 AM UTC

   The Adjust dashboard and reporting service are currently experiencing a degradation in performance. Our engineers are investigating the issue

2. identified Aug 15, 2026, 07:33 AM UTC

   The Adjust dashboard and reporting service are currently experiencing a degradation in performance. We have identified the issues and our engineers are working on the resolution.

3. resolved Aug 15, 2026, 08:09 AM UTC

   The incident is resolved.

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Started Jun 05, 2026, 05:05 AM UTC· resolved Jun 05, 2026, 11:00 AM UTC

1. investigating Jun 05, 2026, 05:05 AM UTC

   We are currently investigating several reporting issues. Ad Spend data is missing for all clients using cron schedules, affecting part of yesterday's data and today's data, while clients using custom schedules via the Scheduling Service appear to be unaffected. We are also observing intermittent cases of missing tracker names in reports.

2. identified Jun 05, 2026, 06:30 AM UTC

   The issue has been identified and a fix is being implemented.

3. identified Jun 05, 2026, 07:13 AM UTC

   We have successfully restored the majority of the missing Ad Spend data and resolved the intermittent issue with missing tracker names in reports. Our team is actively working to restore the remaining Ad Spend data.

4. resolved Jun 05, 2026, 11:24 AM UTC

   This incident has been resolved.

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Started Apr 23, 2026, 10:15 AM UTC· resolved Apr 23, 2026, 10:30 AM UTC

1. investigating Apr 23, 2026, 10:55 AM UTC

   We’re investigating intermittent errors and elevated latency affecting a subset of incoming requests.

2. resolved Apr 23, 2026, 10:56 AM UTC

   This incident has been resolved.

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Started Apr 11, 2026, 01:25 AM UTC· resolved Apr 11, 2026, 03:55 AM UTC

1. investigating Apr 11, 2026, 03:48 AM UTC

   We are currently investigating degraded performance of the Deeplink Generator API, dashboard and reporting services. Our engineers are actively working on resolving the issue.

2. resolved Apr 11, 2026, 04:10 AM UTC

   This incident has been resolved.

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Started Mar 17, 2026, 05:00 PM UTC· resolved Mar 18, 2026, 01:30 PM UTC

1. investigating Mar 17, 2026, 08:31 PM UTC

   We are currently investigating an issue that is causing partial delays in raw data (CSV) exports. No data loss is expected.

2. monitoring Mar 18, 2026, 12:41 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Mar 18, 2026, 02:49 PM UTC

   This incident has been resolved.

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Started Mar 16, 2026, 06:27 AM UTC· resolved Mar 16, 2026, 12:31 PM UTC

1. investigating Mar 16, 2026, 08:27 AM UTC

   We are currently investigating an issue that is preventing the ingestion of aggregated ad spend data, the validation of in-app purchases, and the ingestion of SKAN data from the Meta and Google Ads reporting APIs.

2. investigating Mar 16, 2026, 10:32 AM UTC

   We are continuing to investigate this issue.

3. resolved Mar 16, 2026, 04:54 PM UTC

   This incident has been resolved.

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Started Feb 27, 2026, 08:02 AM UTC· resolved Feb 27, 2026, 10:35 AM UTC

1. investigating Feb 27, 2026, 09:28 AM UTC

   We are currently experiencing degraded performance on dashboard, report service and automate services. Our engineers are working on resolving the issue.

2. identified Feb 27, 2026, 09:47 AM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Feb 27, 2026, 09:48 AM UTC

   The fix has been implemented, services are available and we're continuing to monitor the status.

4. resolved Feb 27, 2026, 10:45 AM UTC

   The incident has been resolved.

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Started Feb 17, 2026, 12:00 AM UTC· resolved Feb 17, 2026, 03:00 PM UTC

1. identified Feb 17, 2026, 11:09 AM UTC

   We have identified an issue causing processing delays for a small subset of incoming data from February 16, 2026. Our engineering team is currently implementing a fix. Please note that no data has been lost, and all records remain queued for processing.

2. resolved Feb 17, 2026, 03:05 PM UTC

   This incident has been resolved.

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Started Feb 09, 2026, 11:58 AM UTC· resolved Feb 09, 2026, 01:20 PM UTC

1. identified Feb 09, 2026, 12:51 PM UTC

   We are currently experiencing a degraded performance on our dashboard. Our engineers have identified the root cause and are working on resolving the issue.

2. resolved Feb 09, 2026, 01:24 PM UTC

   The issue has been resolved.

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Started Jan 27, 2026, 05:30 PM UTC· resolved Jan 27, 2026, 09:00 PM UTC

1. monitoring Jan 27, 2026, 07:45 PM UTC

   We're currently experiencing a data processing delay of about 5% of today’s data for non-SAN data. Our engineers are actively working on resolving this delay.

2. resolved Jan 27, 2026, 09:07 PM UTC

   The delay has been resolved.

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Started Jan 18, 2026, 12:15 AM UTC· resolved Jan 20, 2026, 06:00 PM UTC

1. identified Jan 18, 2026, 11:59 AM UTC

   We are currently experiencing a delay in processing revenue events that occurred between 0:15 and 3:08 UTC. The delay will be resolved within the same day on 18th of January.

2. monitoring Jan 18, 2026, 11:59 AM UTC

   We are working on resolving the delay, it will be resolved within the same day on 18th of January.

3. resolved Jan 21, 2026, 10:01 PM UTC

   The incident has been resolved.

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Started Jan 14, 2026, 11:55 AM UTC· resolved Jan 14, 2026, 12:25 PM UTC

1. resolved Jan 14, 2026, 01:10 PM UTC

   The issue occurred between 11:55–12:25 UTC and has been fully resolved.

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Started Aug 28, 2025, 11:27 AM UTC· resolved Aug 28, 2025, 01:30 PM UTC

1. investigating Aug 28, 2025, 12:15 PM UTC

   Adjust is currently experiencing a service outage. As a result, some Adjust tracker URLs fail to redirect, incoming engagements and s2s requests are partly not being processed. We sincerely apologize for the disruption and inconvenience caused. We have all teams active to collectively work on an immediate solution.

2. investigating Aug 28, 2025, 12:16 PM UTC

   We are continuing to investigate this issue.

3. investigating Aug 28, 2025, 12:39 PM UTC

   We are continuing to investigate this issue.

4. identified Aug 28, 2025, 01:05 PM UTC

   We identified the root cause and are working on resolving the issue.

5. identified Aug 28, 2025, 01:35 PM UTC

   We are continuing to work on a fix for this issue.

6. identified Aug 28, 2025, 02:01 PM UTC

   A fix has been implemented, we are continuing to monitor the situation.

7. identified Aug 28, 2025, 02:03 PM UTC

   We are continuing to monitor the implemented fix.

8. monitoring Aug 28, 2025, 02:15 PM UTC

   We are continuing to monitor the implemented fix.

9. resolved Aug 28, 2025, 04:45 PM UTC

   All systems are operational, the team is continuing to monitor and working on the data and attribution recovery.

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Started Aug 04, 2025, 11:00 AM UTC· resolved Aug 04, 2025, 12:25 PM UTC

1. identified Aug 04, 2025, 11:45 AM UTC

   We're experiencing an elevated level of server response errors and are currently looking into the issue.

2. monitoring Aug 04, 2025, 12:23 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Aug 04, 2025, 12:35 PM UTC

   All systems are operational.

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Started May 27, 2025, 06:00 AM UTC· resolved May 27, 2025, 11:30 AM UTC

1. monitoring May 27, 2025, 09:54 AM UTC

   We're currently experiencing a delay in data processing for Report Service as well as raw Data Exports. There is no impact on any of the attribution data with Adjust, including any of your active advertising campaigns. We expect full resolution, including callbacks and dashboard reporting, by 11am UTC.

2. resolved May 28, 2025, 04:58 AM UTC

   This incident has been resolved.

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Started May 23, 2025, 10:21 AM UTC· resolved May 26, 2025, 08:17 AM UTC

1. identified May 23, 2025, 10:21 AM UTC

   Adjust is currently experiencing a service outage. The issue has been identified as a DDoS attack and a fix is being implemented. While the issue is present, a significant portion of Adjust tracker URLs can fail to redirect, all incoming engagements and s2s requests aren't processed in full. Requests such as installs, sessions, and events sent by the Adjust SDK are not being processed but they will be buffered locally on each device and replayed in full once our services are back online. We sincerely apologize for the disruption and inconvenience caused.

2. identified May 23, 2025, 10:58 AM UTC

   We are continuing to work on a fix for this issue.

3. identified May 23, 2025, 11:55 AM UTC

   We've deployed initial protection measures, some endpoints still exist in a degraded state and we are working towards a permanent fix

4. monitoring May 23, 2025, 12:30 PM UTC

   We're continuing to monitor and improve availability

5. monitoring May 23, 2025, 06:54 PM UTC

   Permanent fix is in place, and indications are that services are fully operational. We are continuing to monitor the situation.

6. monitoring May 23, 2025, 07:12 PM UTC

   We are continuing to monitor for any further issues.

7. identified May 24, 2025, 07:31 AM UTC

   The issue has been identified and a fix is being implemented.

8. identified May 24, 2025, 07:47 AM UTC

   The issue has been identified and a fix is being implemented.

9. monitoring May 24, 2025, 12:26 PM UTC

   A fix has been implemented and we are monitoring the results.

10. monitoring May 24, 2025, 06:07 PM UTC

    The deployment of mitigation measures has been completed, and service availability is fully operational. We are continuing to monitor the situation closely.

11. resolved May 27, 2025, 09:16 AM UTC

    This incident has been resolved.

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Started May 06, 2025, 11:35 PM UTC· resolved May 19, 2025, 07:00 AM UTC

1. investigating May 07, 2025, 06:03 AM UTC

   Adjust is currently experiencing a service outage in one of the data centers. As a result, some Adjust tracker URLs fail to redirect, incoming engagements and s2s requests are partly not being processed. We sincerely apologize for the disruption and inconvenience caused. We have all teams active to collectively work on an immediate solution.

2. identified May 07, 2025, 06:04 AM UTC

   Adjust is currently experiencing a service outage in one of the data centers. As a result, some Adjust tracker URLs fail to redirect, incoming engagements and s2s requests are partly not being processed. We sincerely apologize for the disruption and inconvenience caused. We have all teams active to collectively work on an immediate solution.

3. monitoring May 07, 2025, 06:05 AM UTC

   All of our data centers are functional, we are monitoring the results.

4. monitoring May 07, 2025, 08:52 AM UTC

   We are continuing to monitor for any further issues.

5. monitoring May 07, 2025, 08:53 AM UTC

   We are continuing to monitor for any further issues.

6. monitoring May 08, 2025, 09:44 PM UTC

   We are continuing to monitor for any further issues.

7. monitoring May 14, 2025, 01:01 PM UTC

   We are continuing to monitor for any further issues.

8. resolved May 23, 2025, 10:22 AM UTC

   This incident has been resolved.

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Started Apr 28, 2025, 09:00 AM UTC· resolved May 02, 2025, 08:15 AM UTC

1. investigating Apr 29, 2025, 12:55 PM UTC

   We are currently experiencing a delay in Ad Revenue reporting. The engineering team is investigating and actively working on resolving the issue. This disruption has no impact on any of the attribution data with Adjust, including any of your active advertising campaigns. All raw data exports including real-time callbacks and CSV uploads, both to your own BIs and to partners, will function as normal.

2. identified Apr 29, 2025, 12:56 PM UTC

   We are currently experiencing a delay in Ad Revenue reporting. The engineering team is actively working on resolving the issue, once resolved, all data will be processed accordingly. This disruption has no impact on any of the attribution data with Adjust, including any of your active advertising campaigns. All raw data exports including real-time callbacks and CSV uploads, both to your own BIs and to partners, will function as normal.

3. monitoring Apr 30, 2025, 03:16 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved May 02, 2025, 08:15 AM UTC

   This incident has been resolved. We would like to sincerely apologize for the disruption and to thank you for your patience while we worked on a solution. Please contact your Adjust representative or [email protected] with any additional questions.

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Started Apr 03, 2025, 01:07 AM UTC· resolved Apr 03, 2025, 03:23 AM UTC

1. investigating Apr 03, 2025, 01:07 AM UTC

   Our engineering and operations teams have initiated an immediate incident response due to confirmed reports of suboptimal availability related to our Report Service API.

2. investigating Apr 03, 2025, 01:18 AM UTC

   We are continuing to investigate this issue.

3. identified Apr 03, 2025, 01:27 AM UTC

   We are currently experiencing suboptimal availability within our Report Service API. Our engineering and operations teams are actively mitigating the issue and investigating the root cause with our highest priority. While our initial assessment indicates no expected impact on the availability of our core measurement services or data processing, we will provide a full post-mortem as soon as possible if we discover any changes. We apologize sincerely for any inconvenience or disruption this may cause to your business

4. monitoring Apr 03, 2025, 01:40 AM UTC

   Fixes are actively being put in place and we are monitoring the results

5. resolved Apr 03, 2025, 03:23 AM UTC

   This incident has been resolved. This disruption had no impact on any of the attribution data with Adjust, including any of your active advertising campaigns. All raw data exports including real-time callbacks and CSV uploads, both to your own BIs and to partners, functioned as normal during the incident. Engagements, redirects and other in-app activities etc have all been processed correctly and in real time. Once again, we would like to sincerely apologize for the disruption and to thank you for your patience while we worked on a solution. Please contact your Adjust representative or [email protected] with any additional questions.

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Started Feb 06, 2025, 10:30 AM UTC· resolved Feb 07, 2025, 01:06 AM UTC

1. investigating Feb 06, 2025, 05:36 PM UTC

   We are currently experiencing a degradation in performance. Dashboard reporting, KPI service and raw data exports are being delayed. This disruption has no impact on any of the attribution data with Adjust, including any of your active advertising campaigns. We are working on fixing this issue

2. identified Feb 06, 2025, 05:37 PM UTC

   We have identified and addressed the issue. Dashboard reporting, KPI service and raw data exports are being delayed. This disruption has no impact on any of the attribution data with Adjust, including any of your active advertising campaigns.

3. monitoring Feb 06, 2025, 09:17 PM UTC

   The issue has been resolved and we are monitoring the results.

4. resolved Feb 07, 2025, 01:06 AM UTC

   This incident has been resolved.

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