Adjust incident
Experiencing slow response time in the KPI service
Adjust experienced a minor incident on February 2, 2023 affecting Dashboard, lasting 7h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 02, 2023, 07:38 PM UTC
The Adjust dashboard is currently experiencing a degradation in performance. This disruption has no impact on any of the data that you’re tracking with Adjust, including any of your active advertising campaigns. All callbacks and raw data exports, both to your own BIs and to partners, will function as normal. We are working on fixing this issue.
- investigating Feb 02, 2023, 07:54 PM UTC
We are continuing to investigate this issue.
- identified Feb 02, 2023, 07:56 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 02, 2023, 08:07 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 03, 2023, 03:27 AM UTC
This incident has been resolved. This disruption had no impact on any of the data that you’re tracking with Adjust, including any of your active advertising campaigns. Clicks, impressions, redirects, installs, events, sessions etc and callbacks have all been processed correctly and in real time. Once again, we would like to sincerely apologize for the disruption and to thank you for your patience while we ｗorked on a solution. Please contact your dedicated AM or email us at [email protected] with any additional questions.