Adjust incident

Experiencing slow response time in the Uploading Service

Minor Resolved View vendor source →

Adjust experienced a minor incident on May 16, 2023 affecting Raw Data Export Service, lasting 7h. The incident has been resolved; the full update timeline is below.

Started
May 16, 2023, 04:30 PM UTC
Resolved
May 16, 2023, 11:30 PM UTC
Duration
7h
Detected by Pingoru
May 16, 2023, 04:30 PM UTC

Affected components

Raw Data Export Service

Update timeline

  1. investigating May 16, 2023, 08:59 PM UTC

    The Adjust raw data export service is currently experiencing a degradation in performance. We are actively working on fixing this issue.

  2. monitoring May 16, 2023, 08:59 PM UTC

    We've mitigated the issue and are seeing an improvement with the situation. Raw data exports started catching up gradually as of 20:30 UTC 05/16.

  3. resolved May 17, 2023, 07:10 AM UTC

    This incident has been resolved and the raw data export services are fully functional now.