Adjust incident

Experiencing slow response time in the Dashboard

Major Resolved View vendor source →

Adjust experienced a major incident on May 23, 2023 affecting Dashboard, lasting 5h 58m. The incident has been resolved; the full update timeline is below.

Started
May 23, 2023, 03:05 AM UTC
Resolved
May 23, 2023, 09:04 AM UTC
Duration
5h 58m
Detected by Pingoru
May 23, 2023, 03:05 AM UTC

Affected components

Dashboard

Update timeline

  1. investigating May 23, 2023, 03:23 AM UTC

    The Adjust dashboard is currently experiencing a degradation in performance. This disruption has no impact on any of the attribution data with Adjust, including any of your active advertising campaigns. All raw data exports including real-time callbacks and CSV uploads, both to your own BIs and to partners, will function as normal. We are working on fixing this issue.

  2. investigating May 23, 2023, 05:24 AM UTC

    We are continuing to investigate the issue.

  3. investigating May 23, 2023, 06:38 AM UTC

    We are continuing to investigate this issue. Dashboard is currently not loading and is inaccessible. This disruption has no impact on any of the attribution data with Adjust, including any of your active advertising campaigns. All raw data exports including real-time callbacks and CSV uploads, both to your own BIs and to partners, will function as normal. We are working on fixing this issue.

  4. monitoring May 23, 2023, 07:15 AM UTC

    A fix has been implemented and we are monitoring the results. Some functionality might be temporarily inaccessible at the moment.

  5. resolved May 23, 2023, 09:04 AM UTC

    This incident has been resolved and the Dashboard is fully functional now.