Adjust incident

Degrading performance in partial Engagement, SDK & S2S services

Minor Resolved View vendor source →

Adjust experienced a minor incident on April 1, 2024 affecting Engagement Redirect Endpoint and SDK Endpoint and 1 more component, lasting 4h 15m. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2024, 12:00 PM UTC
Resolved
Apr 01, 2024, 04:15 PM UTC
Duration
4h 15m
Detected by Pingoru
Apr 01, 2024, 12:00 PM UTC

Affected components

Engagement Redirect EndpointSDK EndpointServer to Server Endpoint

Update timeline

  1. investigating Apr 01, 2024, 01:54 PM UTC

    Following services are currently partially degraded: - Engagement Redirect Endpoint - SDK & S2S Endpoint We sincerely apologize for the disruption and inconvenience caused. We have various teams who are actively investigating root causes and once identified will be dispatched to collectively work on an immediate solution.

  2. identified Apr 01, 2024, 02:12 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 01, 2024, 02:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 01, 2024, 04:51 PM UTC

    This incident has been resolved. We would like to sincerely apologize for the disruption and to thank you for your patience while we worked on the solution.