Add Pipe incident

Recording Client Failed to Send Data to Ingestion Servers

Minor Resolved View vendor source →

Add Pipe experienced a minor incident on September 24, 2024, lasting 1h 49m. The incident has been resolved; the full update timeline is below.

Started
Sep 24, 2024, 07:56 AM UTC
Resolved
Sep 24, 2024, 09:45 AM UTC
Duration
1h 49m
Detected by Pingoru
Sep 24, 2024, 07:56 AM UTC

Update timeline

  1. identified Sep 24, 2024, 07:56 AM UTC

    We have identified an issue where a new desktop recording client build could not successfully stream recording data to the ingestion servers. This resulted in recordings not being received or processed by the server. While most the desktop recording client interface behaved normal, the issue became apparent after attempting to play back a completed recording, where a "Buffering..." message was displayed, but no playback occurred..

  2. resolved Sep 24, 2024, 09:45 AM UTC

    We've rolled back to a previous build while we investigate the cause. Data is now being correctly transmitted and processed by the server. All systems are functioning normally..