Adaptavist Cloud Apps incident

Filter syncing maybe delayed for ScriptRunner customers

Minor Resolved View vendor source →

Adaptavist Cloud Apps experienced a minor incident on July 10, 2025 affecting ScriptRunner for Jira Cloud, lasting 7d 17h. The incident has been resolved; the full update timeline is below.

Started
Jul 10, 2025, 02:33 PM UTC
Resolved
Jul 18, 2025, 08:17 AM UTC
Duration
7d 17h
Detected by Pingoru
Jul 10, 2025, 02:33 PM UTC

Affected components

ScriptRunner for Jira Cloud

Update timeline

  1. investigating Jul 10, 2025, 02:33 PM UTC

    We've noticed some errors in the service responsible for filter syncing. This means that some filters might not be syncing and require manual sync. We are currently investigating this issue and will provide an update when we've found the root of the problem.

  2. investigating Jul 10, 2025, 03:27 PM UTC

    We have made some changes in configuration and are monitoring the situation.

  3. investigating Jul 10, 2025, 04:05 PM UTC

    We have now identified an issue and are deploying a fix.

  4. investigating Jul 10, 2025, 04:54 PM UTC

    The most recent fix did not stop all errors. However, only a very small percentage of filters and customers are affected. A team will continue to monitor and investigate the situation.

  5. investigating Jul 10, 2025, 09:02 PM UTC

    We are continuing to investigate the remaining errors affecting a small subset of customers. Further updates will be provided as new information becomes available.

  6. investigating Jul 11, 2025, 11:26 AM UTC

    We are still investigating the root cause, the fix which has been deployed so far has not mitigated the issue.

  7. investigating Jul 11, 2025, 03:55 PM UTC

    We are still investigating this issue and will provide further updates as those become available

  8. investigating Jul 11, 2025, 04:52 PM UTC

    We are going to continue investigating this issue on Monday. We are confident that the impact is currently low, and that only in a small minority of cases will filters take slightly longer to sync than usual. We will continue to update this incident when we have more information.

  9. identified Jul 14, 2025, 08:59 AM UTC

    An issue has been identified and fix deployed.

  10. monitoring Jul 14, 2025, 08:59 AM UTC

    We are currently monitoring the response to the changes.

  11. monitoring Jul 15, 2025, 03:33 PM UTC

    We are no longer seeing any issues in ScriptRunner ES for the EU region. There are very few issues in US region and only in relation to users with filters related to issueFieldMatch.

  12. monitoring Jul 17, 2025, 08:04 AM UTC

    We are waiting for a fix to reach production and continue to monitor the situation.

  13. resolved Jul 18, 2025, 08:17 AM UTC

    All issues with filter syncing have now been resolved. Thank you for your patience.