Adaptavist Cloud Apps incident

JQL Keywords sync not working for Enhanced Search customers

Notice Resolved View vendor source →

Adaptavist Cloud Apps experienced a notice incident on August 1, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Aug 01, 2025, 12:17 PM UTC
Resolved
Jul 18, 2025, 04:00 PM UTC
Duration
—
Detected by Pingoru
Aug 01, 2025, 12:17 PM UTC

Update timeline

  1. resolved Aug 01, 2025, 12:17 PM UTC

    We identified a bug were customers were unable to perform a JQL Keywords sync between 18th July 17:00 UTC and 28th July 12:30 UTC. A JQL Keywords sync is typically only performed once following the installation of the Enhanced Search app and is unrelated to ongoing filter syncing. We have since fixed the issue and apologise for any inconvenience caused.