Adaptavist Cloud Apps incident
Error: "Something went wrong" - ScriptRunner for Jira Cloud & Enhanced Search won't open
Adaptavist Cloud Apps experienced a major incident on July 25, 2025 affecting ScriptRunner for Jira Cloud and Enhanced Search for Jira Cloud, lasting 2d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 25, 2025, 09:44 AM UTC
ScriptRunner and Enhanced Search are not laoding on customer instances and customers cannot access the user interfaces. This affects the UI but background processes like Script Listeners, Post Functions, and fylter syncing continue to work normally.
- identified Jul 25, 2025, 11:10 AM UTC
We have identified the issue, and we are working on rolling out a fix. Affected customers are still not able to access ScriptRunner's user interface but background scripts are working as expected.
- monitoring Jul 25, 2025, 11:54 AM UTC
We have a new minor version upgrade of the app rolling out via Atlassian's Marketplace and affected customers should see the issue automatically rectifying. If you require access to ScriptRunner urgently you can expedite the update by navigating to Apps -> Manage Apps and clicking the update button on the ScriptRunner listing.
- resolved Jul 28, 2025, 08:47 AM UTC
ScriptRunner user interface is loading as expected for all customers after an update was rolled out starting on Friday July 25th.