Adaptavist Cloud Apps incident

A number of proxy requests in US are failing due to an issue with infrastructure

Major Resolved View vendor source →

Adaptavist Cloud Apps experienced a major incident on July 30, 2025 affecting ScriptRunner for Jira Cloud and Enhanced Search for Jira Cloud and 1 more component, lasting 2h 17m. The incident has been resolved; the full update timeline is below.

Started
Jul 30, 2025, 11:40 AM UTC
Resolved
Jul 30, 2025, 01:57 PM UTC
Duration
2h 17m
Detected by Pingoru
Jul 30, 2025, 11:40 AM UTC

Affected components

ScriptRunner for Jira CloudEnhanced Search for Jira CloudScriptRunner for Confluence Cloud

Update timeline

  1. identified Jul 30, 2025, 11:40 AM UTC

    A number of proxy requests in US are failing due to an issue with infrastructure

  2. identified Jul 30, 2025, 11:54 AM UTC

    This incident also affects EU customers.

  3. monitoring Jul 30, 2025, 12:13 PM UTC

    We increased our infrastructure resources and we are monitoring

  4. monitoring Jul 30, 2025, 12:30 PM UTC

    We are still actively monitoring the situation and deploying another potential fix to further improve the health of the underlying infrastructure.

  5. monitoring Jul 30, 2025, 12:42 PM UTC

    We believe that the issues with the underlying infrastructure are now fixed. We will continue to monitor the situation until we are confident that the issue is permanently resolved.

  6. resolved Jul 30, 2025, 01:57 PM UTC

    Rolling back the affected service fixed the issue. Number of healthy requests is back to the expected levels. Sorry for any inconvenience caused.