Actionstep Outage History

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Actionstep had 35 outages in the last 2 years totaling 13h 40m of downtime — averaging 1.4 incidents per month.

There were 35 Actionstep outages since March 26, 2025 totaling 13h 40m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.actionstep.com

Major August 15, 2025

Partial Server Outage - US-East-1 - August 15th 2025

Detected by Pingoru
Aug 15, 2025, 06:03 PM UTC
Resolved
Aug 15, 2025, 06:16 PM UTC
Duration
13m
Affected: USA (East)
Timeline · 2 updates
  1. identified Aug 15, 2025, 06:03 PM UTC

    We are writing to inform that our team is aware of an outage affecting the Actionstep Practice Management system that began at 11:51 MDT, 15th August 2025. Our team is investigating this as the top priority and will work to restore the system to full functionality urgently. We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible. In the meantime, our support team is available by way of ticket submission to https://support.actionstep.com if you require assistance. Regards, Actionstep Support Team

  2. resolved Aug 15, 2025, 06:16 PM UTC

    We are providing additional information about the issue affecting Actionstep Practice Management on August 15, 2025, and confirming that the problem has now been resolved. The issues began at 11:51AM MDT and were resolved by 12:10PM MDT. It is important to confirm that no data was lost and that the issue was related solely to platform performance. Our team prioritized investigating the problem and restored functionality to normal operations. The Actionstep team understands the impact this issue may have had on your business, and we want to reaffirm our commitment to enhancing the experience for all customers using the platform. Regards, Actionstep Support Team

Read the full incident report →

Minor June 30, 2025

Performance Issues on AP-Southeast1.Actionstep

Detected by Pingoru
Jun 30, 2025, 04:30 AM UTC
Resolved
Jun 30, 2025, 04:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Jun 30, 2025, 04:53 AM UTC

    Our team has resolved a performance issue that resulted in slowness and delays when using particular aspects of the Actionstep system. Specifically, these performance issues were affecting customers in ap-southeast-2.actionstep. We apologise for any inconvenience caused. Regards, Actionstep Support Team

Read the full incident report →

Minor June 24, 2025

Matter/Folder Duplication upon creation - all regions

Detected by Pingoru
Jun 24, 2025, 12:30 AM UTC
Resolved
Jun 24, 2025, 03:41 AM UTC
Duration
3h 11m
Affected: CanadaUSA (West)USA (East)United Kingdom, Middle East, Africa, and EuropeNew Zealand, Australia, and South Pacific
Timeline · 5 updates
  1. identified Jun 24, 2025, 03:26 AM UTC

    Our team has identified an issue when creating new matters that is resulting in duplications in both matters and folders. Our team is investigating this as a priority and will work to restore the system to normal operations urgently. We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible. In the meantime, our support team is available by reach out to us by way of ticket submission at https://support.actionstep.com if you require assistance. Regards, Actionstep Support Team

  2. identified Jun 24, 2025, 03:30 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jun 24, 2025, 03:32 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 24, 2025, 03:41 AM UTC

    We are reaching out to provide additional information regarding the folder duplication issue that occurred while creating a matter on the Actionstep Practice Management platform on June 24, 2025. We are pleased to confirm that this issue has now been resolved. Please be aware that any duplicate folders created will need to be deleted manually. The issue arose due to a routine release that was subsequently rolled back. The Actionstep team understands the impact this issue may have had on your business, and we want to reaffirm our commitment to enhancing the overall experience for all customers using the platform. We have identified the root cause of the problem and have taken steps to prevent it from happening in future releases. Regards, Actionstep Support Team

  5. postmortem Jun 30, 2025, 03:35 PM UTC

    **Post-Incident Summary – Folder Duplication Issue \(June 24, 2025\)** **Status:** Resolved **Summary:** On June 24, 2025, an issue occurred where folders were duplicated when creating a matter in the Actionstep Practice Management platform. This was caused by a routine release, which was quickly rolled back. **Impact:** * Duplicate folders were created when adding new matters. * Affected folders will need to be manually deleted by users. **Resolution:** The issue was identified and resolved promptly. The release responsible was rolled back. **Next Steps:** We have identified the root cause and implemented safeguards to prevent this from occurring in future releases. We sincerely apologize for the inconvenience and appreciate your understanding.

Read the full incident report →

Notice May 15, 2025

AP-Southeast-2 - Auckland Region Internet Outage

Detected by Pingoru
May 15, 2025, 09:52 PM UTC
Resolved
May 16, 2025, 04:01 AM UTC
Duration
6h 9m
Affected: New Zealand, Australia, and South Pacific
Timeline · 3 updates
  1. monitoring May 15, 2025, 09:52 PM UTC

    We are aware that some customers in the Auckland region are currently experiencing difficulties accessing the Actionstep platform. After a thorough investigation, we've determined that these issues are due to widespread outages with local Internet Service Providers (ISPs), not with the Actionstep platform itself. Our systems remain fully operational. We recommend that affected customers contact their ISP or visit their ISP's website for the latest outage information. Customers have reported being able to access Actionstep using a mobile network. We will continue to monitor the situation and provide updates as necessary.

  2. resolved May 16, 2025, 04:01 AM UTC

    It has been confirmed that this is an issue with a local Internet Service Provider (One NZ) and not with Actionstep. This incident has since been resolved and users are now able to log in successfully.

  3. postmortem Jun 30, 2025, 03:36 PM UTC

    **Post-Incident Summary – NZ Connectivity Issue \(May 16, 2025\)** **Status:** Resolved **Summary:** On May 16, 2025, some customers in the Auckland region experienced issues accessing the Actionstep platform. After investigation, it was confirmed that the disruption was caused by a widespread outage with a local Internet Service Provider \(One NZ\) and not with the Actionstep platform. **Impact:** * Customers in New Zealand \(primarily Auckland\) were unable to access Actionstep via affected ISPs. * Service remained accessible via mobile networks or unaffected ISPs. **Resolution:** The ISP outage was resolved, and users were able to log in successfully. Actionstep systems remained fully operational throughout the incident. **Next Steps:** No Actionstep system changes were required. Customers are encouraged to contact their ISP for any future connectivity issues of this nature.

Read the full incident report →

Minor April 9, 2025

Performance issue on eu-west-1.actionstep

Detected by Pingoru
Apr 09, 2025, 10:24 AM UTC
Resolved
Apr 09, 2025, 10:56 AM UTC
Duration
31m
Affected: United Kingdom, Middle East, Africa, and Europe
Timeline · 2 updates
  1. investigating Apr 09, 2025, 10:24 AM UTC

    Our team are aware of a performance issue that is resulting in slowness and delays when using particular aspects of the Actionstep system. Specifically, these performance issues are affecting customers in eu-west-1.actionstep. Our team is investigating this as a priority and will work to restore the system to normal operations urgently. We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible. In the meantime, our support team is available by https://support.actionstep.com if you require assistance. Regards, Actionstep Support Team

  2. resolved Apr 09, 2025, 10:56 AM UTC

    We are communicating to provide further information on the performance issues that affected the Actionstep platform on 09/04/2025 and confirm that the issue is now resolved. This performance issues lasted from 10:45 am GMT to 11:38 am GMT, and customers using the system during this time experienced periods of instability and slowness. It is important to confirm that no data was lost, and the issue related to platform performance only. Our team investigated the issue as the sole priority during the day and released an urgent fix at 11:38 am GMT which restored system performance back to normal levels. The Actionstep team appreciate the impact that this issue may have had on your business, and we want to reiterate our commitment to improving the experience of all customers who use the platform. We have identified the root cause of the issue and implemented steps to prevent it from occurring again in future. Regards, Actionstep Support Team

Read the full incident report →

Notice March 26, 2025

Issue Resolved - server outage 27/03/2025

Detected by Pingoru
Mar 26, 2025, 10:51 PM UTC
Resolved
Mar 26, 2025, 10:51 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 26, 2025, 11:29 PM UTC

    We are communicating to provide information on the outage that affected Actionstep Customers on 27/03/2025 and confirm that the issue is now resolved. This outage started at 8:51 AM (AEST) and prevented user access to the system. Some customers who managed to log in experienced error messages It is important to confirm that no data was lost and the issue was related to platform performance only. Our team investigated the issue as its sole priority and, once reported, released an urgent fix at 9:09 AM (AEST). This fix restored platform access and brought system performance back to normal levels. The Actionstep team appreciates this outage's impact on your business and reiterates our commitment to improving the experience of all customers who use the platform. We have identified the root cause of the issue and implemented steps to prevent it from occurring again. Regards, Actionstep Support Team

Read the full incident report →