UK - Server Outage (eu-west-1) - 22/04/2025
Affected: United Kingdom, Middle East, Africa, and Europe
Actionstep Outage History
Actionstep is up right nowActionstep had 28 outages in the last 2 years totaling 2h 21m of downtime — averaging 1.2 incidents per month.
There were 28 Actionstep outages since March 26, 2025 totaling 2h 21m of downtime. Each is summarised below — incident details, duration, and resolution information.
Performance issue on eu-west-1.actionstep
Affected: United Kingdom, Middle East, Africa, and Europe
Timeline · 2 updates
- investigating Apr 09, 2025, 10:24 AM UTC
Our team are aware of a performance issue that is resulting in slowness and delays when using particular aspects of the Actionstep system. Specifically, these performance issues are affecting customers in eu-west-1.actionstep. Our team is investigating this as a priority and will work to restore the system to normal operations urgently. We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible. In the meantime, our support team is available by https://support.actionstep.com if you require assistance. Regards, Actionstep Support Team
- resolved Apr 09, 2025, 10:56 AM UTC
We are communicating to provide further information on the performance issues that affected the Actionstep platform on 09/04/2025 and confirm that the issue is now resolved. This performance issues lasted from 10:45 am GMT to 11:38 am GMT, and customers using the system during this time experienced periods of instability and slowness. It is important to confirm that no data was lost, and the issue related to platform performance only. Our team investigated the issue as the sole priority during the day and released an urgent fix at 11:38 am GMT which restored system performance back to normal levels. The Actionstep team appreciate the impact that this issue may have had on your business, and we want to reiterate our commitment to improving the experience of all customers who use the platform. We have identified the root cause of the issue and implemented steps to prevent it from occurring again in future. Regards, Actionstep Support Team
Issue Resolved - server outage 27/03/2025
Timeline · 1 update
- resolved Mar 26, 2025, 11:29 PM UTC
We are communicating to provide information on the outage that affected Actionstep Customers on 27/03/2025 and confirm that the issue is now resolved. This outage started at 8:51 AM (AEST) and prevented user access to the system. Some customers who managed to log in experienced error messages It is important to confirm that no data was lost and the issue was related to platform performance only. Our team investigated the issue as its sole priority and, once reported, released an urgent fix at 9:09 AM (AEST). This fix restored platform access and brought system performance back to normal levels. The Actionstep team appreciates this outage's impact on your business and reiterates our commitment to improving the experience of all customers who use the platform. We have identified the root cause of the issue and implemented steps to prevent it from occurring again. Regards, Actionstep Support Team