Actionstep experienced a major incident on September 18, 2023 affecting New Zealand, Australia, and South Pacific, lasting 6h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 18, 2023, 09:45 PM UTC
One of our servers is currently experiencing an outage - we are investigating the cause of the issue and will provide an update as soon as possible.
- identified Sep 18, 2023, 10:11 PM UTC
We are continuing to work on a fix for this issue.
- identified Sep 18, 2023, 10:13 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Sep 18, 2023, 10:38 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Sep 18, 2023, 10:50 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 18, 2023, 11:21 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 19, 2023, 12:29 AM UTC
We are continuing to monitor for any further issues.
- identified Sep 19, 2023, 01:29 AM UTC
The issue has been identified and a fix is being implemented.
- identified Sep 19, 2023, 01:30 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Sep 19, 2023, 02:32 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 19, 2023, 04:02 AM UTC
This incident has been resolved.