Actionstep experienced a major incident on September 20, 2023 affecting USA (West) and USA (East) and 1 more component, lasting 53m. The incident has been resolved; the full update timeline is below.
Affected components
USA (West)USA (East)New Zealand, Australia, and South Pacific
Update timeline
- identified Sep 20, 2023, 09:55 PM UTC
-500 Internal Server error accessing matter documents -Unable to open documents using the plug-in -Accounting health check out of balance
- identified Sep 20, 2023, 10:13 PM UTC
We are continuing to work on a fix for this issue.
- resolved Sep 20, 2023, 10:48 PM UTC
This incident has been resolved.