ACT incident

ACT Ntl: Users intermittently unable to log in - receiving 404 error

Major Resolved View vendor source →

ACT experienced a major incident on October 18, 2025 affecting ACT Gateway, lasting 2h 8m. The incident has been resolved; the full update timeline is below.

Started
Oct 18, 2025, 11:41 AM UTC
Resolved
Oct 18, 2025, 01:50 PM UTC
Duration
2h 8m
Detected by Pingoru
Oct 18, 2025, 11:41 AM UTC

Affected components

ACT Gateway

Update timeline

  1. investigating Oct 18, 2025, 11:41 AM UTC

    We are currently investigating this issue.

  2. investigating Oct 18, 2025, 12:09 PM UTC

    We are continuing to investigate this issue.

  3. identified Oct 18, 2025, 12:29 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Oct 18, 2025, 12:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Oct 18, 2025, 01:27 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Oct 18, 2025, 01:50 PM UTC

    This incident has been resolved.