ACME Technologies incident

Platform Service Disruption - Card Readers Processing

Major Resolved View vendor source →

ACME Technologies experienced a major incident on May 31, 2025 affecting Worldpay Express and ACME Sales POS application, lasting 2h 17m. The incident has been resolved; the full update timeline is below.

Started
May 31, 2025, 04:03 PM UTC
Resolved
May 31, 2025, 06:20 PM UTC
Duration
2h 17m
Detected by Pingoru
May 31, 2025, 04:03 PM UTC

Affected components

Worldpay ExpressACME Sales POS application

Update timeline

  1. investigating May 31, 2025, 04:03 PM UTC

    Some users are reporting unexpected and intermittent disconnects with the Ingenico card readers. Our team is investigating the source of the issue, and we aim to have this resolved as quickly as possible.

  2. investigating May 31, 2025, 05:09 PM UTC

    We are continuing to investigate this issue.

  3. monitoring May 31, 2025, 06:07 PM UTC

    Changes have been made to our infrastructure to alleviate the processing issues. We will continue monitoring.

  4. monitoring May 31, 2025, 06:20 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved May 31, 2025, 06:20 PM UTC

    This incident has been resolved.