ACME Technologies incident
Platform Service Disruption - Payment Processing
ACME Technologies experienced a critical incident on June 12, 2025 affecting ACME eCommerce (B2C) and ACME Sales POS application, lasting 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 12, 2025, 06:31 PM UTC
ACME is experiencing a service disruption that is impacting credit card processing on all channels Our engineering team is investigating the issue, and we will update this incident as soon as possible.
- identified Jun 12, 2025, 06:48 PM UTC
Our team has identified the issue, and we are working on making the necessary changes.
- resolved Jun 12, 2025, 07:13 PM UTC
Service should now be restored across the platform. Our team will share a full postmortem soon.
- postmortem Jun 13, 2025, 08:40 PM UTC
On 6/12/25, between 11:20 AM and 11:45 AM Pacific Time, a widespread internet outage impacted several major cloud infrastructure providers, including Cloudflare and Google. Unfortunately, this also affected Acme services during that window. Services began to return as of 11:45 AM Pacific however some service like card reader card reader cloud connectivity took longer to restore than others. The following news articles and blog posts provide more detail regarding the infrastructure outages that that led to our disruption in service. [https://www.reuters.com/business/google-cloud-down-thousands-users-downdetector-shows-2025-06-12/](https://www.reuters.com/business/google-cloud-down-thousands-users-downdetector-shows-2025-06-12/) [https://blog.cloudflare.com/cloudflare-service-outage-june-12-2025/](https://blog.cloudflare.com/cloudflare-service-outage-june-12-2025/)