ACME Technologies incident
Platform Service Disruption - Backoffice
ACME Technologies experienced a critical incident on November 2, 2025 affecting ACME Backoffice (B2B), lasting 1h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 02, 2025, 02:58 PM UTC
ACME is experiencing a service disruption. Our engineering team is investigating the issue, and we will update this incident as soon as possible.
- investigating Nov 02, 2025, 03:31 PM UTC
Update: The issue is specific to Backoffice login requests. iOS applications, Web Sales, and API calls appear to be unaffected. We are continuing to investigate the authentication error for user login.
- resolved Nov 02, 2025, 04:17 PM UTC
The issue has been resolved and service is restored to Backoffice. A full Root Cause Analysis (RCA) will be made available soon.
- postmortem Nov 07, 2025, 12:24 AM UTC
We recently experienced a temporary service interruption affecting portions of our B2B user interface. The issue was caused by a system resource limitation on our servers. Our team implemented an immediate fix to restore full functionality, and all systems are operating normally. We are conducting a detailed review to understand why automated maintenance processes did not function as expected and will implement additional safeguards to prevent recurrence. We appreciate your patience and understanding while we worked to resolve this issue.