Accelo Outage History

Accelo is up right now

Accelo had 3 outages in the last 2 years totaling 18h 33m of downtime — averaging 0.1 incidents per month.

There were 3 Accelo outages since October 20, 2025 totaling 18h 33m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.accelo.com

Notice July 29, 2026

Service Disruption: Technical Issue Affecting Emails Sent From Accelo

Detected by Pingoru
Jul 29, 2026, 12:43 AM UTC
Resolved
Jul 29, 2026, 01:30 PM UTC
Duration
12h 47m
Timeline · 3 updates
  1. monitoring Jul 29, 2026, 12:43 AM UTC

    We want to inform you that there was an an issue affecting emails sent from Accelo. We have identified the root cause and the emails are now being delivered, however there may still be intermittent delivery issues until this is fully resolved. We appreciate your patience as we work with our provider to ensure complete stability. We apologize for the inconvenience and appreciate your patience. You can track live updates on our status page.

  2. monitoring Jul 29, 2026, 04:06 AM UTC

    Update on the technical issue affecting emails sent from Accelo We want to keep you informed about the ongoing issue. While email delivery has improved, some messages remain queued for processing. We are working closely with our provider to get this fully resolved as soon as possible. We understand the inconvenience and are working hard to restore services quickly. Thank you for your patience.

  3. resolved Jul 29, 2026, 01:30 PM UTC

    The issue affecting emails sent from Accelo has now been fully resolved. Our team worked closely with our email provider to identify and address the root cause, and email delivery has returned to normal. We appreciate your patience while we worked through the issue and apologize for any inconvenience it may have caused.

Read the full incident report →

Notice November 13, 2025

Current Issue with Invoice PDF Generation

Detected by Pingoru
Nov 13, 2025, 02:58 PM UTC
Resolved
Nov 13, 2025, 05:07 PM UTC
Duration
2h 8m
Timeline · 4 updates
  1. investigating Nov 13, 2025, 02:58 PM UTC

    We’re currently experiencing an issue affecting PDF generation for non-project-related invoices. While the PDF file will generate, it may appear blank. Our team is treating this with high priority and working on a resolution. In the meantime, if you need to send an invoice to a client and are connected to Xero or QuickBooks, your invoices will still sync with those platforms and can be sent directly from there as a temporary workaround.

  2. investigating Nov 13, 2025, 03:39 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Nov 13, 2025, 03:40 PM UTC

    A fix has been implemented, and we are now seeing invoices and their PDFs being generated correctly. We will continue to monitor to ensure the issue remains resolved.

  4. resolved Nov 13, 2025, 05:07 PM UTC

    This incident has been resolved. All affected invoices have been successfully regenerated, and our Support team will be contacting impacted clients with additional details. Thank you for your patience while we worked to resolve this issue.

Read the full incident report →

Notice October 20, 2025

Activity Creation and Editor Performance

Detected by Pingoru
Oct 20, 2025, 07:41 PM UTC
Resolved
Oct 20, 2025, 11:19 PM UTC
Duration
3h 38m
Timeline · 5 updates
  1. investigating Oct 20, 2025, 05:00 PM UTC

    We are experiencing issues with our cloud service provider on the AWS us-east-1 region, specifically around creating activities, which includes notes, time logs, and emails. All other systems operational.

  2. identified Oct 20, 2025, 05:40 PM UTC

    When trying to create activities users will be met with a "Failed to load editor" message. We are currently experiencing this service disruption due to a widespread AWS (Amazon Web Services) outage impacting multiple systems globally. Our platform relies on AWS infrastructure, and as a result, some services may be unavailable or degraded. We are actively monitoring AWS’s progress and will restore full functionality as soon as their systems are stable. Thank you for your patience and understanding.

  3. identified Oct 20, 2025, 07:41 PM UTC

    The issue with AWS is still unstable and we continue to experience issues with activity creation. We are actively monitoring AWS’s progress and will restore full functionality as soon as their systems are stable. Thank you for your patience and understanding.

  4. identified Oct 20, 2025, 11:12 PM UTC

    We have confirmation that the issue has been resolved. After the resolution was announced by AWS, our team immediately completed thorough testing and can confirm we are no longer seeing any system issues related to the recent AWS outage.

  5. resolved Oct 20, 2025, 11:19 PM UTC

    This incident has been resolved.

Read the full incident report →