Abusix Outage History

Abusix had 13 outages in the last 2 years totaling 98h 57m of downtime — averaging 0.5 incidents per month.

There were 13 Abusix outages since July 31, 2024 totaling 98h 57m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.abusix.com

Notice July 20, 2026

XARF reports are not being attached to messages as expected

Detected by Pingoru: Jul 20, 2026, 01:59 PM UTC
Resolved: Jul 21, 2026, 12:23 PM UTC
Duration: 22h 23m

Affected: Mail & Event Processing

Timeline · 4 updates

investigating Jul 20, 2026, 01:59 PM UTC

XARF reports are not being attached to messages as expected. Investigation required to identify the attachment generation failure.
identified Jul 20, 2026, 02:37 PM UTC

We found the issue and fixing it at the moment.
monitoring Jul 20, 2026, 05:56 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Jul 21, 2026, 12:23 PM UTC

This incident has been resolved.

Read the full incident report →

Critical June 18, 2026

AbuseHQ: Report Processing on halt

Detected by Pingoru: Jun 18, 2026, 07:03 AM UTC
Resolved: Jun 18, 2026, 07:36 AM UTC
Duration: 32m

Affected: Mail & Event Processing

Timeline · 3 updates

investigating Jun 18, 2026, 07:03 AM UTC

We see a halt of processing reports and increasing queue sizes.
investigating Jun 18, 2026, 07:35 AM UTC

We are continuing to investigate this issue.
resolved Jun 18, 2026, 07:36 AM UTC

This incident has been resolved.

Read the full incident report →

Major December 5, 2025

Partial Service Disruption Due to Cloudflare Issues

Detected by Pingoru: Dec 05, 2025, 10:03 AM UTC
Resolved: Dec 05, 2025, 10:06 AM UTC
Duration: 2m

Affected: Web ApplicationLookupREST APIAppWebsiteDocumentationRepshare

Timeline · 2 updates

identified Dec 05, 2025, 10:03 AM UTC

We are currently experiencing a disruption in some of our web services. This is due to an ongoing issue with Cloudflare, our upstream service provider. As a result, certain functionality or access to parts of our services may be unavailable or degraded. We are actively monitoring the situation and will provide updates as Cloudflare works to resolve the incident. We appreciate your patience and understanding. For real-time updates on Cloudflare’s status, you can visit: https://www.cloudflarestatus.com
resolved Dec 05, 2025, 10:06 AM UTC

This incident has been resolved.

Read the full incident report →

Notice November 18, 2025

Global Network Issues

Detected by Pingoru: Nov 18, 2025, 12:24 PM UTC
Resolved: Nov 18, 2025, 08:18 PM UTC
Duration: 7h 54m

Timeline · 2 updates

investigating Nov 18, 2025, 12:24 PM UTC

An upstream provider is experiencing issues and all Abusix services are facing intermittent outages. We are monitoring the situation and will provide an update when it's resolved.
resolved Nov 18, 2025, 08:18 PM UTC

Cloudflare has solved the issue. We are back online with all services.

Read the full incident report →

Minor September 30, 2025

Degraded performance on the Lookup page

Detected by Pingoru: Sep 30, 2025, 03:45 PM UTC
Resolved: Sep 30, 2025, 08:17 PM UTC
Duration: 4h 31m

Affected: Lookup

Timeline · 2 updates

investigating Sep 30, 2025, 03:45 PM UTC

We are investigating the source of errors when processing queries in the Lookup page and producing the listing status for queried items (IPs, domains, etc.)
resolved Sep 30, 2025, 08:17 PM UTC

A fix has been implemented for the existing errors and we'll continue to monitor things for a while.

Read the full incident report →

Notice June 1, 2025

Welcome List zone file is not currently being updated.

Detected by Pingoru: Jun 01, 2025, 09:50 PM UTC
Resolved: Jun 03, 2025, 06:41 PM UTC
Duration: 1d 20h

Affected: RSYNC

Timeline · 2 updates

monitoring Jun 01, 2025, 09:50 PM UTC

Due to some upstream external data being unavailable at present, we are not currently updating the welcome list zone file (lists/white.zone). This will have no effect on the effectiveness of Guardian Mail as this data does not go stale quickly. We will start updating the zone file again as soon as the upstream data is fixed and we'll resolve this incident at that point.
resolved Jun 03, 2025, 06:41 PM UTC

This incident has been resolved.

Read the full incident report →

Critical April 11, 2025

DNS Service Disruption Impacting Multiple Systems

Detected by Pingoru: Apr 11, 2025, 03:07 PM UTC
Resolved: Apr 11, 2025, 03:38 PM UTC
Duration: 31m

Affected: LookupRSYNCCloud DNS

Timeline · 3 updates

investigating Apr 11, 2025, 03:07 PM UTC

We are currently investigating this issue.
investigating Apr 11, 2025, 03:38 PM UTC

We are continuing to investigate this issue.
resolved Apr 11, 2025, 03:38 PM UTC

This incident has been resolved.

Read the full incident report →

Critical March 19, 2025

Application Outtage

Detected by Pingoru: Mar 19, 2025, 01:01 PM UTC
Resolved: Mar 19, 2025, 01:13 PM UTC
Duration: 12m

Affected: Web ApplicationLookupREST APIApp

Timeline · 3 updates

investigating Mar 19, 2025, 01:01 PM UTC

We are currently experiencing an outage of our application. Our team is investigating the issue and will share more information as soon as possible.
investigating Mar 19, 2025, 01:01 PM UTC

We are continuing to investigate this issue.
resolved Mar 19, 2025, 01:13 PM UTC

This incident has been resolved.

Read the full incident report →

Major March 18, 2025

Authentication service is unavailable

Detected by Pingoru: Mar 18, 2025, 09:06 AM UTC
Resolved: Mar 18, 2025, 09:17 AM UTC
Duration: 10m

Affected: Web ApplicationLookupApp

Timeline · 2 updates

identified Mar 18, 2025, 09:06 AM UTC

We are currently experiencing issues with our third-party authentication services. We're actively working on resolving the problem as soon as possible.
resolved Mar 18, 2025, 09:17 AM UTC

This incident has been resolved.

Read the full incident report →

Major February 3, 2025

AHQ API is unavailable

Detected by Pingoru: Feb 03, 2025, 10:25 AM UTC
Resolved: Feb 03, 2025, 02:28 PM UTC
Duration: 4h 2m

Affected: Web ApplicationREST APIRepshare

Timeline · 3 updates

investigating Feb 03, 2025, 10:25 AM UTC

We are currently investigating an issue with the AHQ API being unavailable. We have identified a potential problem with ElasticSearch and are in the process of upgrading it.
monitoring Feb 03, 2025, 10:58 AM UTC

We have fixed the issue and are now monitoring the behavior. The AHQ API is back to normal.
resolved Feb 03, 2025, 02:28 PM UTC

This incident has been resolved.

Read the full incident report →

Minor September 5, 2024

Email Processing Degraded

Detected by Pingoru: Sep 05, 2024, 04:09 PM UTC
Resolved: Sep 05, 2024, 07:49 PM UTC
Duration: 3h 40m

Affected: Mail & Event Processing

Timeline · 3 updates

investigating Sep 05, 2024, 04:09 PM UTC

We are currently experiencing a degradation in email processing. Our team is actively investigating the issue to resolve it as quickly as possible. We will provide updates as more information becomes available. Thank you for your patience and understanding.
monitoring Sep 05, 2024, 06:02 PM UTC

We have identified the issue affecting email processing and are actively monitoring the situation. While performance has shown signs of improvement, we are continuing to track it closely. Our team remains focused on ensuring full resolution. Further updates will be provided as needed.
resolved Sep 05, 2024, 07:49 PM UTC

We are pleased to inform you that the email processing issue has been resolved. Currently, there is a backlog of stacked emails, but we expect all to be processed within the next 1-2 hours. Our team is closely monitoring the situation to ensure a smooth recovery. Thank you for your patience and understanding.

Read the full incident report →

Major August 13, 2024

Domain Blocklist: domains incorrectly listed.

Detected by Pingoru: Aug 13, 2024, 06:06 AM UTC
Resolved: Aug 13, 2024, 01:17 PM UTC
Duration: 7h 11m

Affected: LookupAppRSYNCCloud DNS

Timeline · 2 updates

monitoring Aug 13, 2024, 06:06 AM UTC

All domain data has been flushed; a fix has been applied and we are monitoring this fix now.
resolved Aug 13, 2024, 01:17 PM UTC

This incident has been resolved.

Read the full incident report →

Major July 31, 2024

AbuseHQ event and case creation outage

Detected by Pingoru: Jul 31, 2024, 08:22 AM UTC
Resolved: Jul 31, 2024, 11:15 AM UTC
Duration: 2h 53m

Affected: Mail & Event Processing

Timeline · 3 updates

identified Jul 31, 2024, 08:22 AM UTC

We're currently experiencing issues with a database. This affects AbuseHQ event and case creation. We're working on a fix and will provide updates accordingly. Sorry for any inconvenience this may cause
monitoring Jul 31, 2024, 09:00 AM UTC

We've fixed the issue with the database, and all features should work normally.
resolved Jul 31, 2024, 11:15 AM UTC

This incident has been resolved.

Read the full incident report →