Abrigo Outage History

Abrigo degraded View live status →

Abrigo had 8 outages in the last 2 years totaling 89h 25m of downtime — averaging 0.3 incidents per month.

There were 8 Abrigo outages since January 10, 2025 totaling 89h 25m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.abrigo.com

Major September 21, 2026

Abrigo ID

Detected by Pingoru
Sep 21, 2026, 04:01 PM UTC
Resolved
Sep 23, 2026, 04:23 PM UTC
Duration
2d
Affected: Abrigo ID (login.abrigo.com)BAM+Construct (construct.abrigo.com)DiCOM Loan ReviewSageworks Analyst (www.sageworksanalyst.com)Sageworks API (api.sageworks.com)
Timeline · 5 updates
  1. investigating Sep 21, 2026, 04:01 PM UTC

    We are currently investigating an issue where customers are unable to log in through Abrigo ID to multiple products. As soon as we have more information an update will be added.

  2. monitoring Sep 21, 2026, 04:48 PM UTC

    A fix has been implemented and we are monitoring until we can deploy an update. The team will continue to monitor login capability and address any issues that may arise immediately. We do expected a few customers to see degraded performance when logging in as we identify the permanent fix.

  3. monitoring Sep 22, 2026, 05:05 PM UTC

    Within the Sageworks Analyst suite beginning 9/21, some users have experienced intermittent issues with left-hand navigation loading, general latency, and Abrigo ID login failures. Abrigo engineering and network teams are actively investigating the underlying cause and have implemented infrastructure adjustments to improve stability while that investigation continues. We are closely monitoring system performance and have seen improved stability as of 11:15 AM ET 9/22. Monitoring, identifying and addressing the underlying cause remains a high priority. We understand the disruption this may cause and will continue to provide updates as we learn more.

  4. monitoring Sep 22, 2026, 09:49 PM UTC

    Updates Postponed The updates made to the Lending and Portfolio Risk solutions over the weekend are going to be temporarily rolled back today, September 22 at 8:00pm ET, and re-released at a future date. We will communicate timing as soon as it's available. We apologize for any latency you may have experienced this week and look forward to making the enhancements available as soon as possible. As a reminder, you can see the enhancement list through the Abrigo Community.

  5. resolved Sep 23, 2026, 04:23 PM UTC

    Reverting to the August release was successful and all issues related to the September release have been resolved. Once the root cause has been identified and resolved communications will be sent for the next release using the normal notification path.

Read the full incident report →

Minor January 18, 2026

Connectivity Issues to SQL Servers (SWA & BAM+)

Detected by Pingoru
Jan 18, 2026, 05:13 PM UTC
Resolved
Jan 18, 2026, 09:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Jan 18, 2026, 05:13 PM UTC

    Abrigo recently completed a successful product update to our Sageworks products during our scheduled maintenance window. Starting this morning around 4:00am ET, our hosting provider performed underlying infrastructure maintenance, which caused intermittent connectivity issues between our application and servers for our Sageworks and financial crime solutions. Our team is actively investigating the issue in collaboration with AWS. We will provide updates here as more information becomes available. We apologize for any inconvenience and appreciate your patience while we resolve this.

Read the full incident report →

Minor October 20, 2025

Abrigo Fraud Detection X9 Check Processing

Detected by Pingoru
Oct 20, 2025, 06:51 PM UTC
Resolved
Oct 20, 2025, 11:11 PM UTC
Duration
4h 20m
Affected: Abrigo Fraud Detection
Timeline · 3 updates
  1. investigating Oct 20, 2025, 06:51 PM UTC

    Due to the Amazon Web Services outage, Abrigo fraud Detection's processing of X9 check files may have been delayed or paused since 8:00am ET. we will provide and update once the X9 file processing resumes.

  2. identified Oct 20, 2025, 09:31 PM UTC

    We are currently in the QA process to turn file import back on for for Abrigo Fraud Detection X9 ingestion. Once we have believe the AWS outage is no longer an issue we will send an update. Thank you for your patience.

  3. resolved Oct 20, 2025, 11:11 PM UTC

    File importing has been turned on and we are not seeing issues. We will continue to monitor. We appreciate your patience during this global issue.

Read the full incident report →

Major October 20, 2025

BAM+ Intermittent Outage Related to AWS Global Outage

Detected by Pingoru
Oct 20, 2025, 02:59 PM UTC
Resolved
Oct 21, 2025, 12:21 AM UTC
Duration
9h 22m
Affected: BAM+
Timeline · 8 updates
  1. investigating Oct 20, 2025, 02:59 PM UTC

    At 10:29 AM EST, we identified intermittent networking issues in BAM+ caused by the ongoing AWS global outage. What's impacted: Sporadic connectivity delays or timeouts Not all customers are affected What's working: Core BAM+ functionality remains operational for unaffected users Current steps our team is taking: Testing mitigation steps Monitoring affected services

  2. monitoring Oct 20, 2025, 04:18 PM UTC

    We are currently seeing that the intermittent timeouts have cleared. AWS is reporting that they are seeing recovery of their API and Services subsystems. We are continuing to monitor, but believe that BAM services are currently operational.

  3. monitoring Oct 20, 2025, 04:18 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Oct 20, 2025, 04:51 PM UTC

    We are continuing to monitor for any further issues.

  5. identified Oct 20, 2025, 05:06 PM UTC

    The issue has been identified and a fix is being implemented.

  6. monitoring Oct 20, 2025, 05:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. monitoring Oct 20, 2025, 09:34 PM UTC

    We have seen continued success with BAM+ since 2:00pm ET on Monday, October 20th. We are actively monitoring the AWS outage to mitigate any potential future issues.

  8. resolved Oct 21, 2025, 12:21 AM UTC

    This incident has been resolved.

Read the full incident report →

Major October 20, 2025

Sageworks Analyst - Unplanned Outage

Detected by Pingoru
Oct 20, 2025, 01:37 PM UTC
Resolved
Oct 21, 2025, 11:36 AM UTC
Duration
21h 59m
Affected: Abrigo Connect (abrigo.thoughtspot.cloud)Sageworks Analyst (www.sageworksanalyst.com)
Timeline · 6 updates
  1. investigating Oct 20, 2025, 01:37 PM UTC

    Beginning at 8:51am ET on Monday, October 20th, the Sageworks application became unavailable due to a global outage with service provider, Amazon Web Services. This impacts internal Sageworks pages and external borrower portal pages. Our teams are actively working with the provider to restore access as soon as possible, and will provide updates when possible.

  2. investigating Oct 20, 2025, 02:50 PM UTC

    We continue to experience connectivity issues across Sageworks due to the ongoing AWS global outage. Our team is actively running diagnostics, and testing workarounds to restore full access as quickly as possible. We know this disruption is frustrating and appreciate your patience. We'll provide another update as impacts are mitigated.

  3. identified Oct 20, 2025, 03:33 PM UTC

    As of 11:30 AM, the core capabilities within Sageworks Analyst are restored. There are still ongoing AWS Global Outage issues preventing full recovery which may result in degraded performance to the following services: Not Loading: - Dynamic Application: - The portal itself is up - Applications themselves (Formio pages) may have residual effects loading - Small Business Lending: -Camunda pages and processes are not loading (3rd-party calls to Camunda which is also experiencing issues) Intermittent Issues: - Left navigation bar is intermittently working

  4. identified Oct 20, 2025, 04:26 PM UTC

    Current Status: Identified - As of 11:30 AM, the majority of core capabilities within Sageworks Analyst are restored. There are still ongoing AWS Global Outage issues preventing full recovery which may result in degraded performance to the following services: Dynamic Application, Automation Flows, and Decision Models. Users may also notice intermittent loading issues with the left-hand navigation bar.

  5. identified Oct 20, 2025, 10:26 PM UTC

    As of 6:00 PM ET, access has been restored to the Sageworks application for all solutions with the exception of Automation Flows and Decision Models. These solutions continue to be impacted by the Amazon Web Services (AWS) outage. Abrigo Connect is experiencing connectivity issues due to the ongoing AWS global outage. We are monitoring the situation and will provide updates as available. The team continues to monitor for AWS updates and work to restore access to the remaining solutions.

  6. resolved Oct 21, 2025, 11:36 AM UTC

    Sageworks Analyst All services fully restored as of 6:53 PM EST 20 October night after AWS outage resolution. Impact: No further interruptions; systems operating normally. Abrigo Connect Full functionality restored at 4:46 AM EST 21 October following AWS outage recovery. Impact: Intermittent issues resolved; systems back to normal operation.

Read the full incident report →

Major May 1, 2025

Sageworks navigation bar failing to load

Detected by Pingoru
May 01, 2025, 12:28 PM UTC
Resolved
May 01, 2025, 12:48 PM UTC
Duration
20m
Affected: Sageworks Analyst (www.sageworksanalyst.com)Sageworks API (api.sageworks.com)
Timeline · 3 updates
  1. identified May 01, 2025, 12:28 PM UTC

    An issue preventing the Sageworks navigation bar from loading has been identified. The issue is actively being remediated. Users may see errors sporadically while remediation continues. Full remediation and restoration to normal operation is expected within the next 30 minutes.

  2. monitoring May 01, 2025, 12:44 PM UTC

    A fix has been applied, and Abrigo is continuing to monitor the results.

  3. resolved May 01, 2025, 12:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 10, 2025

Abrigo Fraud Detection processing errors

Detected by Pingoru
Jan 10, 2025, 03:39 PM UTC
Resolved
Jan 10, 2025, 08:40 PM UTC
Duration
5h 1m
Affected: Abrigo Fraud Detection
Timeline · 2 updates
  1. investigating Jan 10, 2025, 03:39 PM UTC

    Abrigo is aware that there is a high number of processing errors for select Abrigo Fraud Detection clients, affecting files run after 10pm ET yesterday evening (January 9th). We are actively investigating the issue and will provide futher updates.

  2. resolved Jan 10, 2025, 08:40 PM UTC

    This incident has been resolved.

Read the full incident report →