Abrigo Outage History
Abrigo is up right nowPingoru has recorded 51 incidents for Abrigo: 3 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 1 | 48 of 720 (7%) |
| October 2026 | 1 | 5 of 521 (1%) |
Incidents, newest first
Critical October 21, 2026 Emergency Construct Maintenance 5h 10m Construct (construct.abrigo.com)
Started Oct 21, 2026, 01:50 PM UTC· resolved Oct 21, 2026, 07:01 PM UTC
- identified Oct 21, 2026, 01:50 PM UTC
Abrigo is preparing for an upcoming security update that requires maintenance to Construct on October 21st . Construct may be temporarily unavailable while this maintenance is performed. We’ll work to minimize disruption and provide fruther updates at: https://status.abrigo.com
- resolved Oct 21, 2026, 07:01 PM UTC
This incident has been resolved.
Major September 21, 2026 Abrigo ID 2d Abrigo ID (login.abrigo.com), BAM+, Construct (construct.abrigo.com), DiCOM Loan Review and 2 more
Started Sep 21, 2026, 04:01 PM UTC· resolved Sep 23, 2026, 04:23 PM UTC
- investigating Sep 21, 2026, 04:01 PM UTC
We are currently investigating an issue where customers are unable to log in through Abrigo ID to multiple products. As soon as we have more information an update will be added.
- monitoring Sep 21, 2026, 04:48 PM UTC
A fix has been implemented and we are monitoring until we can deploy an update. The team will continue to monitor login capability and address any issues that may arise immediately. We do expected a few customers to see degraded performance when logging in as we identify the permanent fix.
- monitoring Sep 22, 2026, 05:05 PM UTC
Within the Sageworks Analyst suite beginning 9/21, some users have experienced intermittent issues with left-hand navigation loading, general latency, and Abrigo ID login failures. Abrigo engineering and network teams are actively investigating the underlying cause and have implemented infrastructure adjustments to improve stability while that investigation continues. We are closely monitoring system performance and have seen improved stability as of 11:15 AM ET 9/22. Monitoring, identifying and addressing the underlying cause remains a high priority. We understand the disruption this may cause and will continue to provide updates as we learn more.
- monitoring Sep 22, 2026, 09:49 PM UTC
Updates Postponed The updates made to the Lending and Portfolio Risk solutions over the weekend are going to be temporarily rolled back today, September 22 at 8:00pm ET, and re-released at a future date. We will communicate timing as soon as it's available. We apologize for any latency you may have experienced this week and look forward to making the enhancements available as soon as possible. As a reminder, you can see the enhancement list through the Abrigo Community.
- resolved Sep 23, 2026, 04:23 PM UTC
Reverting to the August release was successful and all issues related to the September release have been resolved. Once the root cause has been identified and resolved communications will be sent for the next release using the normal notification path.
Minor January 18, 2026 Connectivity Issues to SQL Servers (SWA & BAM+) –
Started Jan 18, 2026, 09:00 AM UTC· resolved Jan 18, 2026, 09:00 AM UTC
- resolved Jan 18, 2026, 05:13 PM UTC
Abrigo recently completed a successful product update to our Sageworks products during our scheduled maintenance window. Starting this morning around 4:00am ET, our hosting provider performed underlying infrastructure maintenance, which caused intermittent connectivity issues between our application and servers for our Sageworks and financial crime solutions. Our team is actively investigating the issue in collaboration with AWS. We will provide updates here as more information becomes available. We apologize for any inconvenience and appreciate your patience while we resolve this.
Minor October 20, 2025 Abrigo Fraud Detection X9 Check Processing 4h 20m Abrigo Fraud Detection
Started Oct 20, 2025, 06:51 PM UTC· resolved Oct 20, 2025, 11:11 PM UTC
- investigating Oct 20, 2025, 06:51 PM UTC
Due to the Amazon Web Services outage, Abrigo fraud Detection's processing of X9 check files may have been delayed or paused since 8:00am ET. we will provide and update once the X9 file processing resumes.
- identified Oct 20, 2025, 09:31 PM UTC
We are currently in the QA process to turn file import back on for for Abrigo Fraud Detection X9 ingestion. Once we have believe the AWS outage is no longer an issue we will send an update. Thank you for your patience.
- resolved Oct 20, 2025, 11:11 PM UTC
File importing has been turned on and we are not seeing issues. We will continue to monitor. We appreciate your patience during this global issue.
Major October 20, 2025 BAM+ Intermittent Outage Related to AWS Global Outage 9h 22m BAM+
Started Oct 20, 2025, 02:59 PM UTC· resolved Oct 21, 2025, 12:21 AM UTC
- investigating Oct 20, 2025, 02:59 PM UTC
At 10:29 AM EST, we identified intermittent networking issues in BAM+ caused by the ongoing AWS global outage. What's impacted: Sporadic connectivity delays or timeouts Not all customers are affected What's working: Core BAM+ functionality remains operational for unaffected users Current steps our team is taking: Testing mitigation steps Monitoring affected services
- monitoring Oct 20, 2025, 04:18 PM UTC
We are currently seeing that the intermittent timeouts have cleared. AWS is reporting that they are seeing recovery of their API and Services subsystems. We are continuing to monitor, but believe that BAM services are currently operational.
- monitoring Oct 20, 2025, 04:18 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 20, 2025, 04:51 PM UTC
We are continuing to monitor for any further issues.
- identified Oct 20, 2025, 05:06 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 20, 2025, 05:50 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 20, 2025, 09:34 PM UTC
We have seen continued success with BAM+ since 2:00pm ET on Monday, October 20th. We are actively monitoring the AWS outage to mitigate any potential future issues.
- resolved Oct 21, 2025, 12:21 AM UTC
This incident has been resolved.
Major October 20, 2025 Sageworks Analyst - Unplanned Outage 21h 59m Abrigo Connect (abrigo.thoughtspot.cloud), Sageworks Analyst (www.sageworksanalyst.com)
Started Oct 20, 2025, 01:37 PM UTC· resolved Oct 21, 2025, 11:36 AM UTC
- investigating Oct 20, 2025, 01:37 PM UTC
Beginning at 8:51am ET on Monday, October 20th, the Sageworks application became unavailable due to a global outage with service provider, Amazon Web Services. This impacts internal Sageworks pages and external borrower portal pages. Our teams are actively working with the provider to restore access as soon as possible, and will provide updates when possible.
- investigating Oct 20, 2025, 02:50 PM UTC
We continue to experience connectivity issues across Sageworks due to the ongoing AWS global outage. Our team is actively running diagnostics, and testing workarounds to restore full access as quickly as possible. We know this disruption is frustrating and appreciate your patience. We'll provide another update as impacts are mitigated.
- identified Oct 20, 2025, 03:33 PM UTC
As of 11:30 AM, the core capabilities within Sageworks Analyst are restored. There are still ongoing AWS Global Outage issues preventing full recovery which may result in degraded performance to the following services: Not Loading: - Dynamic Application: - The portal itself is up - Applications themselves (Formio pages) may have residual effects loading - Small Business Lending: -Camunda pages and processes are not loading (3rd-party calls to Camunda which is also experiencing issues) Intermittent Issues: - Left navigation bar is intermittently working
- identified Oct 20, 2025, 04:26 PM UTC
Current Status: Identified - As of 11:30 AM, the majority of core capabilities within Sageworks Analyst are restored. There are still ongoing AWS Global Outage issues preventing full recovery which may result in degraded performance to the following services: Dynamic Application, Automation Flows, and Decision Models. Users may also notice intermittent loading issues with the left-hand navigation bar.
- identified Oct 20, 2025, 10:26 PM UTC
As of 6:00 PM ET, access has been restored to the Sageworks application for all solutions with the exception of Automation Flows and Decision Models. These solutions continue to be impacted by the Amazon Web Services (AWS) outage. Abrigo Connect is experiencing connectivity issues due to the ongoing AWS global outage. We are monitoring the situation and will provide updates as available. The team continues to monitor for AWS updates and work to restore access to the remaining solutions.
- resolved Oct 21, 2025, 11:36 AM UTC
Sageworks Analyst All services fully restored as of 6:53 PM EST 20 October night after AWS outage resolution. Impact: No further interruptions; systems operating normally. Abrigo Connect Full functionality restored at 4:46 AM EST 21 October following AWS outage recovery. Impact: Intermittent issues resolved; systems back to normal operation.
Major May 1, 2025 Sageworks navigation bar failing to load 20m Sageworks Analyst (www.sageworksanalyst.com), Sageworks API (api.sageworks.com)
Started May 01, 2025, 12:28 PM UTC· resolved May 01, 2025, 12:48 PM UTC
- identified May 01, 2025, 12:28 PM UTC
An issue preventing the Sageworks navigation bar from loading has been identified. The issue is actively being remediated. Users may see errors sporadically while remediation continues. Full remediation and restoration to normal operation is expected within the next 30 minutes.
- monitoring May 01, 2025, 12:44 PM UTC
A fix has been applied, and Abrigo is continuing to monitor the results.
- resolved May 01, 2025, 12:48 PM UTC
This incident has been resolved.
Major March 18, 2025 IQAS name scan processing outage –
Started Mar 18, 2025, 06:30 PM UTC· resolved Mar 18, 2025, 06:30 PM UTC
- resolved Mar 21, 2025, 03:06 PM UTC
We are currently investigating this issue.
Critical January 10, 2025 Abrigo Fraud Detection processing errors 5h 1m Abrigo Fraud Detection
Started Jan 10, 2025, 03:39 PM UTC· resolved Jan 10, 2025, 08:40 PM UTC
- investigating Jan 10, 2025, 03:39 PM UTC
Abrigo is aware that there is a high number of processing errors for select Abrigo Fraud Detection clients, affecting files run after 10pm ET yesterday evening (January 9th). We are actively investigating the issue and will provide futher updates.
- resolved Jan 10, 2025, 08:40 PM UTC
This incident has been resolved.