Abrigo Outage History

Abrigo had 4 outages in the last 2 years totaling 35h 42m of downtime — averaging 0.2 incidents per month.

There were 4 Abrigo outages since October 20, 2025 totaling 35h 42m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.abrigo.com

Minor January 18, 2026

Connectivity Issues to SQL Servers (SWA & BAM+)

Detected by Pingoru: Jan 18, 2026, 05:13 PM UTC
Resolved: Jan 18, 2026, 09:00 AM UTC
Duration: —

Timeline · 1 update

resolved Jan 18, 2026, 05:13 PM UTC

Abrigo recently completed a successful product update to our Sageworks products during our scheduled maintenance window. Starting this morning around 4:00am ET, our hosting provider performed underlying infrastructure maintenance, which caused intermittent connectivity issues between our application and servers for our Sageworks and financial crime solutions. Our team is actively investigating the issue in collaboration with AWS. We will provide updates here as more information becomes available. We apologize for any inconvenience and appreciate your patience while we resolve this.

Read the full incident report →

Minor October 20, 2025

Abrigo Fraud Detection X9 Check Processing

Detected by Pingoru: Oct 20, 2025, 06:51 PM UTC
Resolved: Oct 20, 2025, 11:11 PM UTC
Duration: 4h 20m

Affected: Abrigo Fraud Detection

Timeline · 3 updates

investigating Oct 20, 2025, 06:51 PM UTC

Due to the Amazon Web Services outage, Abrigo fraud Detection's processing of X9 check files may have been delayed or paused since 8:00am ET. we will provide and update once the X9 file processing resumes.
identified Oct 20, 2025, 09:31 PM UTC

We are currently in the QA process to turn file import back on for for Abrigo Fraud Detection X9 ingestion. Once we have believe the AWS outage is no longer an issue we will send an update. Thank you for your patience.
resolved Oct 20, 2025, 11:11 PM UTC

File importing has been turned on and we are not seeing issues. We will continue to monitor. We appreciate your patience during this global issue.

Read the full incident report →

Major October 20, 2025

BAM+ Intermittent Outage Related to AWS Global Outage

Detected by Pingoru: Oct 20, 2025, 02:59 PM UTC
Resolved: Oct 21, 2025, 12:21 AM UTC
Duration: 9h 22m

Affected: BAM+

Timeline · 8 updates

investigating Oct 20, 2025, 02:59 PM UTC

At 10:29 AM EST, we identified intermittent networking issues in BAM+ caused by the ongoing AWS global outage. What's impacted: Sporadic connectivity delays or timeouts Not all customers are affected What's working: Core BAM+ functionality remains operational for unaffected users Current steps our team is taking: Testing mitigation steps Monitoring affected services
monitoring Oct 20, 2025, 04:18 PM UTC

We are currently seeing that the intermittent timeouts have cleared. AWS is reporting that they are seeing recovery of their API and Services subsystems. We are continuing to monitor, but believe that BAM services are currently operational.
monitoring Oct 20, 2025, 04:18 PM UTC

We are continuing to monitor for any further issues.
monitoring Oct 20, 2025, 04:51 PM UTC

We are continuing to monitor for any further issues.
identified Oct 20, 2025, 05:06 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Oct 20, 2025, 05:50 PM UTC

A fix has been implemented and we are monitoring the results.
monitoring Oct 20, 2025, 09:34 PM UTC

We have seen continued success with BAM+ since 2:00pm ET on Monday, October 20th. We are actively monitoring the AWS outage to mitigate any potential future issues.
resolved Oct 21, 2025, 12:21 AM UTC

This incident has been resolved.

Read the full incident report →

Major October 20, 2025

Sageworks Analyst - Unplanned Outage

Detected by Pingoru: Oct 20, 2025, 01:37 PM UTC
Resolved: Oct 21, 2025, 11:36 AM UTC
Duration: 21h 59m

Affected: Abrigo Connect (abrigo.thoughtspot.cloud)Sageworks Analyst (www.sageworksanalyst.com)

Timeline · 6 updates

investigating Oct 20, 2025, 01:37 PM UTC

Beginning at 8:51am ET on Monday, October 20th, the Sageworks application became unavailable due to a global outage with service provider, Amazon Web Services. This impacts internal Sageworks pages and external borrower portal pages. Our teams are actively working with the provider to restore access as soon as possible, and will provide updates when possible.
investigating Oct 20, 2025, 02:50 PM UTC

We continue to experience connectivity issues across Sageworks due to the ongoing AWS global outage. Our team is actively running diagnostics, and testing workarounds to restore full access as quickly as possible. We know this disruption is frustrating and appreciate your patience. We'll provide another update as impacts are mitigated.
identified Oct 20, 2025, 03:33 PM UTC

As of 11:30 AM, the core capabilities within Sageworks Analyst are restored. There are still ongoing AWS Global Outage issues preventing full recovery which may result in degraded performance to the following services: Not Loading: - Dynamic Application: - The portal itself is up - Applications themselves (Formio pages) may have residual effects loading - Small Business Lending: -Camunda pages and processes are not loading (3rd-party calls to Camunda which is also experiencing issues) Intermittent Issues: - Left navigation bar is intermittently working
identified Oct 20, 2025, 04:26 PM UTC

Current Status: Identified - As of 11:30 AM, the majority of core capabilities within Sageworks Analyst are restored. There are still ongoing AWS Global Outage issues preventing full recovery which may result in degraded performance to the following services: Dynamic Application, Automation Flows, and Decision Models. Users may also notice intermittent loading issues with the left-hand navigation bar.
identified Oct 20, 2025, 10:26 PM UTC

As of 6:00 PM ET, access has been restored to the Sageworks application for all solutions with the exception of Automation Flows and Decision Models. These solutions continue to be impacted by the Amazon Web Services (AWS) outage. Abrigo Connect is experiencing connectivity issues due to the ongoing AWS global outage. We are monitoring the situation and will provide updates as available. The team continues to monitor for AWS updates and work to restore access to the remaining solutions.
resolved Oct 21, 2025, 11:36 AM UTC

Sageworks Analyst All services fully restored as of 6:53 PM EST 20 October night after AWS outage resolution. Impact: No further interruptions; systems operating normally. Abrigo Connect Full functionality restored at 4:46 AM EST 21 October following AWS outage recovery. Impact: Intermittent issues resolved; systems back to normal operation.

Read the full incident report →