pingoru pingoru Abrigo had 9 outages in the last 2 years totaling 94h 36m of downtime, averaging 0.4 incidents per month.
There were 9 Abrigo outages since January 10, 2025 totaling 94h 36m of downtime. Each is summarised below. Incident details, duration, and resolution information.
Abrigo is preparing for an upcoming security update that requires maintenance to Construct on October 21st . Construct may be temporarily unavailable while this maintenance is performed. We’ll work to minimize disruption and provide fruther updates at: https://status.abrigo.com
This incident has been resolved.
We are currently investigating an issue where customers are unable to log in through Abrigo ID to multiple products. As soon as we have more information an update will be added.
A fix has been implemented and we are monitoring until we can deploy an update. The team will continue to monitor login capability and address any issues that may arise immediately. We do expected a few customers to see degraded performance when logging in as we identify the permanent fix.
Within the Sageworks Analyst suite beginning 9/21, some users have experienced intermittent issues with left-hand navigation loading, general latency, and Abrigo ID login failures. Abrigo engineering and network teams are actively investigating the underlying cause and have implemented infrastructure adjustments to improve stability while that investigation continues. We are closely monitoring system performance and have seen improved stability as of 11:15 AM ET 9/22. Monitoring, identifying and addressing the underlying cause remains a high priority. We understand the disruption this may cause and will continue to provide updates as we learn more.
Updates Postponed The updates made to the Lending and Portfolio Risk solutions over the weekend are going to be temporarily rolled back today, September 22 at 8:00pm ET, and re-released at a future date. We will communicate timing as soon as it's available. We apologize for any latency you may have experienced this week and look forward to making the enhancements available as soon as possible. As a reminder, you can see the enhancement list through the Abrigo Community.
Reverting to the August release was successful and all issues related to the September release have been resolved. Once the root cause has been identified and resolved communications will be sent for the next release using the normal notification path.
Abrigo recently completed a successful product update to our Sageworks products during our scheduled maintenance window. Starting this morning around 4:00am ET, our hosting provider performed underlying infrastructure maintenance, which caused intermittent connectivity issues between our application and servers for our Sageworks and financial crime solutions. Our team is actively investigating the issue in collaboration with AWS. We will provide updates here as more information becomes available. We apologize for any inconvenience and appreciate your patience while we resolve this.
Due to the Amazon Web Services outage, Abrigo fraud Detection's processing of X9 check files may have been delayed or paused since 8:00am ET. we will provide and update once the X9 file processing resumes.
We are currently in the QA process to turn file import back on for for Abrigo Fraud Detection X9 ingestion. Once we have believe the AWS outage is no longer an issue we will send an update. Thank you for your patience.
File importing has been turned on and we are not seeing issues. We will continue to monitor. We appreciate your patience during this global issue.
At 10:29 AM EST, we identified intermittent networking issues in BAM+ caused by the ongoing AWS global outage. What's impacted: Sporadic connectivity delays or timeouts Not all customers are affected What's working: Core BAM+ functionality remains operational for unaffected users Current steps our team is taking: Testing mitigation steps Monitoring affected services
We are currently seeing that the intermittent timeouts have cleared. AWS is reporting that they are seeing recovery of their API and Services subsystems. We are continuing to monitor, but believe that BAM services are currently operational.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We have seen continued success with BAM+ since 2:00pm ET on Monday, October 20th. We are actively monitoring the AWS outage to mitigate any potential future issues.
This incident has been resolved.
Beginning at 8:51am ET on Monday, October 20th, the Sageworks application became unavailable due to a global outage with service provider, Amazon Web Services. This impacts internal Sageworks pages and external borrower portal pages. Our teams are actively working with the provider to restore access as soon as possible, and will provide updates when possible.
We continue to experience connectivity issues across Sageworks due to the ongoing AWS global outage. Our team is actively running diagnostics, and testing workarounds to restore full access as quickly as possible. We know this disruption is frustrating and appreciate your patience. We'll provide another update as impacts are mitigated.
As of 11:30 AM, the core capabilities within Sageworks Analyst are restored. There are still ongoing AWS Global Outage issues preventing full recovery which may result in degraded performance to the following services: Not Loading: - Dynamic Application: - The portal itself is up - Applications themselves (Formio pages) may have residual effects loading - Small Business Lending: -Camunda pages and processes are not loading (3rd-party calls to Camunda which is also experiencing issues) Intermittent Issues: - Left navigation bar is intermittently working
Current Status: Identified - As of 11:30 AM, the majority of core capabilities within Sageworks Analyst are restored. There are still ongoing AWS Global Outage issues preventing full recovery which may result in degraded performance to the following services: Dynamic Application, Automation Flows, and Decision Models. Users may also notice intermittent loading issues with the left-hand navigation bar.
As of 6:00 PM ET, access has been restored to the Sageworks application for all solutions with the exception of Automation Flows and Decision Models. These solutions continue to be impacted by the Amazon Web Services (AWS) outage. Abrigo Connect is experiencing connectivity issues due to the ongoing AWS global outage. We are monitoring the situation and will provide updates as available. The team continues to monitor for AWS updates and work to restore access to the remaining solutions.
Sageworks Analyst All services fully restored as of 6:53 PM EST 20 October night after AWS outage resolution. Impact: No further interruptions; systems operating normally. Abrigo Connect Full functionality restored at 4:46 AM EST 21 October following AWS outage recovery. Impact: Intermittent issues resolved; systems back to normal operation.
An issue preventing the Sageworks navigation bar from loading has been identified. The issue is actively being remediated. Users may see errors sporadically while remediation continues. Full remediation and restoration to normal operation is expected within the next 30 minutes.
A fix has been applied, and Abrigo is continuing to monitor the results.
This incident has been resolved.
We are currently investigating this issue.
Abrigo is aware that there is a high number of processing errors for select Abrigo Fraud Detection clients, affecting files run after 10pm ET yesterday evening (January 9th). We are actively investigating the issue and will provide futher updates.
This incident has been resolved.