Abnormal Security incident
Inbound Email Security Detection and Remediation Disruption - (EU)
Abnormal Security experienced a critical incident on August 14, 2025 affecting Inbound Email Security (IES), lasting 9h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 14, 2025, 01:31 PM UTC
Starting at 04:00 UTC, Abnormal experienced a service disruption affecting email detection and remediation for some European customers using Inbound Email Security. During this time, some emails may not be properly analyzed or remediated. Abnormal's engineering team is actively working to resolve the issue and restore full functionality. Once service is restored, all emails from the impacted timeframe will be immediately reprocessed to ensure complete protection. Abnormal will provide updates as more information becomes available.
- monitoring Aug 14, 2025, 01:39 PM UTC
As of 13:34 UTC, Abnormal has restored email detection and remediation functionality for European customers using Inbound Email Security. All affected services are now operating normally. Abnormal has begun reprocessing emails from the impacted timeframe to ensure complete analysis and protection. The next update will be provided once email reprocessing is complete. If you experience any further issues, please contact support at [email protected].
- resolved Aug 14, 2025, 10:52 PM UTC
This incident has been fully resolved. As of 21:13 UTC, Abnormal has completed reprocessing all emails from the impacted timeframe for European customers using Inbound Email Security. All affected emails have now been properly analyzed and protected. Abnormal's services are fully operational. If you experience any issues, please contact support at [email protected].