Abnormal Security experienced a major incident on August 18, 2025 affecting Portal Application, lasting 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 18, 2025, 05:41 PM UTC
On 2025-08-18 at 16:50 UTC, Abnormal is experiencing a degradation of the Abnormal Portal. Some customers may experience intermittent access issues when trying to access the portal; for others, the portal may respond slowly on the threat log and search and response features. There is no impact on email remediation during this incident. Abnormal apologizes for any inconvenience this issue has created for customers and is working to resolve this issue as quickly as possible. Please contact Abnormal Support at [email protected] for any additional details.
- investigating Aug 18, 2025, 05:44 PM UTC
We are continuing to investigate this issue.
- resolved Aug 18, 2025, 06:00 PM UTC
On 2025-08-18 at 16:50 UTC, Abnormal experienced a degradation of the Abnormal Portal where some customers experienced intermittent access issues and slow response times on the threat log and search and response features. The issue has been fully resolved as of 17:50 UTC, and all portal functionality is now operating normally. There was no impact on email remediation during this incident. Abnormal apologizes for any inconvenience this issue caused customers. If you continue to experience any portal access issues, please contact Abnormal Support at [email protected].