Abnormal Security incident
Detection and Remediation Services Outage for FedRamp Customers
Abnormal Security experienced a critical incident on September 15, 2025 affecting Inbound Email Security (IES)(Fedramp), lasting 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 15, 2025, 06:00 PM UTC
Abnormal is currently investigating reports of detection and remediation services not working for FedRamp customers. This is impacting email threat detection and automatic remediation capabilities for affected customers. Abnormal's engineering team is actively investigating this issue and working toward a resolution.
- resolved Sep 15, 2025, 06:55 PM UTC
Engineers identified and resolved a configuration issue that was preventing detection and remediation services from functioning properly for FedRamp customers. All services have been fully restored, and engineering teams are performing a replay of all impacted messages from the incident window to ensure complete threat detection and remediation coverage.